Michael Tran
Austin,TX
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Sunflower Resturant
Assistant Restaurant Manager
01.2025 - 09.2025
- Some days I will be managing the restaurant alone, packing to-go orders in the back, taking phone calls, and serving tables or at times a full house. We work 10 hour shifts 5 to 6 days per week.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Managed inventory control, reducing waste through effective stock management practices.
- Welcomed and greeted guests before presenting special menu items to clients.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Handle to go orders, run food, while maintaining the tables
Driver
Uber
01.2015 - 03.2024
- Top 2 percent driver in the US with 5 star rating from 15,000 customers
- Achieved over 22,000 rides
- Ensured timely and safe transportation of goods to designated locations.
- Maintained accurate records of deliveries and vehicle inspections.
- Conducted routine vehicle maintenance checks to ensure operational readiness.
- Assisted in training new drivers on safety protocols and route navigation.
Shift Leader
Sweetgreen
04.2024 - 04.2025
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Coordinated team schedules, optimizing staff coverage for peak service times.
- Monitored employee performance through regular check-ins and informal conversations, proactively addressing concerns early on to maintain productivity levels.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
Shift Lead Manager
Walgreens
01.2023 - 03.2024
- Honed leadership abilities by managing teams, resolving customer issues, overseeing operational tasks, and ensuring excellent service standards.
- Analyzed customer feedback to improve service quality and enhance client satisfaction.
- Supported management in executing marketing strategies to increase brand visibility and engagement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Shift Lead
Amazon
04.2021 - 02.2022
- Optimized warehouse layout for easy access and efficient movement of goods, increasing overall workflow efficiency.
- Managed returns process efficiently, resulting in swift resolution of customer issues and minimized financial impact to the company.
- Assisted in budget preparation, tracking expenses closely to minimize costs while maintaining high operational standards.
Personal Trainer
XSport Fitness
01.2017 - 03.2019
- Learned how to build a sense of community through fitness.
- Fostered connections and helped individuals feel valued and empowered.
- Designed personalized fitness programs based on client goals and needs.
- Guided clients through safe exercise techniques to prevent injuries.
- Monitored client progress, adjusting training plans as necessary for optimal results.
- Educated clients on nutrition and healthy lifestyle choices to enhance fitness outcomes.
Education
No Degree - Personal Training / Nutrition
ISSA
09-2025
No Degree - QA Engineering
TripleTen
08-2025
GED -
Kaplan GED
03-2024
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Team management
- Inventory control
- Scheduling coordination
- Team member evaluation
- Interviews and hiring procedures
- Facility staffing
- Team collaboration
- Cash management
Timeline
Sunflower Resturant
Assistant Restaurant Manager
01.2025 - 09.2025
Shift Leader
Sweetgreen
04.2024 - 04.2025
Shift Lead Manager
Walgreens
01.2023 - 03.2024
Shift Lead
Amazon
04.2021 - 02.2022
Personal Trainer
XSport Fitness
01.2017 - 03.2019
Driver
Uber
01.2015 - 03.2024
No Degree - Personal Training / Nutrition
ISSA
No Degree - QA Engineering
TripleTen
GED -
Kaplan GED
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