Michael Trillo
Red Lion
Summary
Seeking a dynamic career that fosters engagement and enthusiasm in daily work. Committed to pursuing opportunities that challenge skills and promote professional growth. Focused on achieving meaningful contributions in a stimulating environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Supervisor
DHL Supply Chain
Lancaster
04.2025 - Current
- Streamlined daily operations by implementing process improvements, resulting in increased efficiency and reduced turnaround times.
- Led a team of 30 in managing logistics and inventory control, enhancing accuracy in order fulfillment.
- Monitored compliance with safety regulations, ensuring a safe working environment and reducing workplace incidents.
- Oversaw the implementation of warehouse management systems, improving tracking accuracy and inventory visibility.
- Ensured compliance with all safety regulations in the workplace.
- Monitored staff performance and provided feedback for improvement.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Developed strong relationships with customers through excellent customer service practices.
- Facilitated cross-departmental collaboration to streamline operations and enhance service delivery.
- Oversaw compliance with safety and quality standards, significantly reducing incident rates.
- Facilitated team meetings to discuss operational challenges and brainstorm solutions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Developed training programs for new hires, fostering a knowledgeable workforce and improving overall team performance.
- Recruited, interviewed and selected employees to fill vacant roles.
- Guided employees in handling difficult or complex problems.
- Managed inventory control, reducing waste and optimizing stock levels for operational needs.
Operations Supervisor
Urban Outfitters Inc.
Kinzers
10.2019 - 04.2025
- Watch over shipping and packing areas with over 50 employees. Always making sure goals are met for the night, which can range into the 30,000's during peak season.
- Making sure my employees and I are keeping our work areas clean and neat throughout the night. I also have responsibilities with Kronos such as checking my employees times and submitting at the end of the week for payroll.
- I gave coaching to employees who need it and also give positive and negative feedback. With this feedback, I was able to help the associate find out what they needed help with and to come up with an effective solution for further issues that may occur.
- I have experience in writing up employees as well as terminating them.
- I have now had the experience to be a supervisor, though seasonal. I am proud of the work I have done with helping my employees and also making sure goals are met no matter what throughout peak season.
- I believe I have gained so much knowledge and understanding of this position.
- I am still working at peak efficiency even though I have had so much more responsibilities with the supervisor position.
- I have excellent organizational skills as well as people skills to make sure my team of employees are staying positive throughout the tough peak season.
Lane Lead
Urban Outfitters Inc.
Kinzers
01.2016 - 10.2019
- Oversee 10+ material handlers (packers), Always making sure my people are keeping their work tables and surrounding area neat and clean while doing cleaning myself, successfully audit 30 packers a day, keep the morale up with my packers to make sure they stay motivated the whole shift.
- I have never been in a position where I was able to help others improve their work and push them to do the best they can, I also have learned how to write reviews on others.
- I am able to perform at a peak of efficiency, meet deadlines, I am always on task and use time with maximum efficiency, I possess excellent organizational and problem-solving skills, I am relied upon to meet schedules, Will also work overtime when asked (even on short notice), and most importantly, I set a positive example by being a reliable member of the team.
Material Handler
Urban Outfitters Inc.
Kinzers
08.2015 - 01.2016
- Scan the collates and place product into the boxes, fill the boxes with bubbles and seal then send it down the line.
- I have never done this type of work before and I was one of the fastest and most accurate packers on my shift.
- I demonstrate quickness and accuracy. I was a trainer for the new hires and still managed to keep my goals of 200+ boxes an evening.
Education
General Education Diploma -
Wilmington Job Corps
Wilmington, DEVocational - Cna
Wilmington job corp
Wilmington, DESkills
- Warehouse experience
- Conflict Management
- Interviewing
- Packaging
- Employee Orientation
- Management
- Microsoft Excel
- Materials Handling
- Financial Report Writing
- Manufacturing
- Conveyor installation
- SAP
- Microsoft Outlook
- Freight Experience
- Shipping & Receiving
- PeopleSoft
- Supervising Experience
- Leadership
- Recruiting
- Kronos
- Order Picking
- Workers' Compensation
- Quality Assurance
- Human Resources
- Merchandising
- Microsoft Word
- Continuous improvement
- Warehouse distribution
- Forklift
- Microsoft Office
- Payroll
- Warehouse management system
- Logistics
- Writing Skills
- Lean
- Workday
- Operations management
- Computer skills
- Analysis skills
- Organizational skills
- Communication skills
- Quality management
Certification
Forklift Certification
Assessments
- Attention to detail, Highly Proficient, 09/01/20
- Work style: Reliability, Familiar, 02/01/22
- Working with MS Word documents, Familiar, 05/01/20
- Customer service manager, Highly Proficient, 10/01/20
- Management & leadership skills: Planning & execution, Familiar, 02/01/22
Personal Information
Authorized To Work: US
Timeline
Operations Supervisor
DHL Supply Chain
04.2025 - Current
Operations Supervisor
Urban Outfitters Inc.
10.2019 - 04.2025
Lane Lead
Urban Outfitters Inc.
01.2016 - 10.2019
Material Handler
Urban Outfitters Inc.
08.2015 - 01.2016
General Education Diploma -
Wilmington Job Corps
Vocational - Cna
Wilmington job corp