Michael Tristan
San Antonio
Summary
Motivated Operator with extensive experience in customer service, quality assurance, and safety protocol compliance. Proven track record of enhancing operational efficiency and maintaining high safety standards. Strong problem-solving abilities and technical knowledge complemented by effective communication skills. Seeking opportunities for professional growth in a dynamic work environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
HERO Operator
SERCO Inc
San Antonio
12.2023 - Current
- Facilitated traffic control during motor vehicle crashes on highways and assisted stalled vehicles.
- Operated machinery and equipment to ensure smooth production processes.
- Monitored quality control standards during manufacturing operations.
- Collaborated with team members to maintain safe working environments.
- Conducted routine maintenance on equipment to prevent breakdowns.
- Trained new operators on safety procedures and operational protocols.
- Assisted in inventory management to ensure adequate supply levels.
- Documented daily production activities and reported issues promptly.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Followed strict compliance guidelines for hazardous materials handling.
- Provided tire changes, fuel delivery, and pushed or pulled vehicles off roadways.
- Executed jump starts and replenished water in radiators of overheating vehicles.
- Managed multiple tasks simultaneously while maintaining attention to detail.
Tow Truck Driver
Ridgeway Towing
San Antonio
10.2023 - 12.2023
- Dispatched for emergency roadside assistance, providing timely support for AAA Roadside customers.
- Assisted customers with roadside issues and towing needs.
- Collaborated with dispatch to ensure timely service delivery.
- Demonstrated effective communication skills during high-pressure situations.
- Trained new drivers on company policies and operational protocols.
- Transported vehicles from accident scenes to repair shops or storage lots.
- Delivered customer vehicles safely and efficiently to desired destinations while adhering to traffic laws and regulations.
- Checked chains, cables, straps, and winches for proper operation and safety purposes.
- Provided roadside assistance services such as jump starts, tire changes, and fuel delivery.
- Maintained safe driving habits to protect property and general public on roadways.
- Utilized radios or telephones to communicate with dispatch personnel regarding job details.
- Assisted with the loading and unloading of vehicles onto tow truck.
- Provided safety, security and transportation in accordance with policies, procedures and regulations.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Maintained ongoing communications with operations center personnel to keep teammates informed.
- Worked well with dispatchers to communicate route and schedule changes.
- Unlocked vehicles and jumpstarted batteries to restore mobility for stranded motorists.
- Performed tire changes, ensuring safety and quick resolution of roadside issues.
- Handled dealership vehicles, facilitating delivery to customers with precision.
- Interacted with customers, dealerships, and repair shops to address service needs.
- Collected payments for services rendered, maintaining accurate transaction records.
- Managed incident response effectively under TDLR guidelines.
HERO OPERATOR
Serco Incorporated
San Antonio
04.2022 - 09.2023
- Coordinated traffic control for motor vehicle incidents on highways, ensuring swift hazard clearance.
- Trained new operators on equipment use and safety protocols.
- Followed safety procedures to minimize risks in the workplace environment.
- Maintained clean and organized work areas to promote safety and efficiency.
- Learned and followed safety and emergency procedures.
- Facilitated tire changes and fuel deliveries to stranded motorists.
- Executed efficient vehicle relocations from highway lanes and shoulders.
- Performed jump starts and radiator water refills for overheated vehicles.
- Trained new employees as a Field Training Operator, enhancing onboarding effectiveness.
Tow Truck Driver
Ridgeway Towing
San Antonio
08.2016 - 11.2021
- Delivered emergency roadside assistance for AAA Roadside, ensuring timely service delivery.
- Assisted customers with roadside issues and towing needs.
- Operated tow trucks for vehicle recovery and transport.
- Transported vehicles from accident scenes to repair shops or storage lots.
- Delivered customer vehicles safely and efficiently to desired destinations while adhering to traffic laws and regulations.
- Unlocked vehicles and performed jumpstarts to assist stranded motorists.
- Executed tire changes and managed dealership vehicle delivery to customers.
- Collaborated with customers, dealerships, and repair shops to address service needs.
- Collected payments for services rendered to maintain financial accuracy.
- Coordinated incident management processes to enhance response efficiency.
- Provided exceptional customer service, fostering trust and satisfaction.
- Handled various roadside incidents, demonstrating expertise in emergency scenarios.
Customer Service Representative
Nationwide
San Antonio
02.2016 - 01.2017
- Assisted customers with a warm and professional attitude.
- Outbound calling to customers that were interested in policies and quote.
- Transferring customers to live agents to proceed with process.
- Responded to claim inquiries.
- Assisted customers with inquiries and resolved issues effectively.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Maintained accurate records of customer interactions and feedback for future reference.
- Participated in training sessions to improve service skills and product knowledge.
- Coordinated with other departments to address customer requests efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
Driver/Helper
The Flower Bucket
12.2014 - 06.2016
- Loading and Unloading Shipment of Flowers.
- Delivered customer orders to various locations in a timely manner.
- Organized delivery schedules to ensure efficient route planning.
- Maintained cleanliness and orderliness of delivery vehicles and equipment.
- Communicated with customers regarding delivery status and special requests.
- Followed safety protocols while handling delicate flowers and packaging materials.
- Maintained cleanliness of assigned vehicle inside and out throughout duration of shift.
- Dropped off items at customer locations.
- Delivered goods in a safe, timely, and efficient manner while adhering to traffic laws and regulations.
- Ensured that all items were properly secured in the vehicle for transport.
- Provided excellent customer service by answering questions about products or services offered by company.
- Cleaning and Other Janitorial Duties as needed.
- Calling customers to insure the order was correct and approval of payment method.
Bay attendant
Blue Beacon
08.2012 - 03.2014
- Performed cleaning and washing of automotive vehicles, buses, and 18-wheeler trucks.
- Maintained cleanliness of bay area and equipment for optimal operations.
- Engaged customers with friendly service while directing them to wash bays.
- Responded promptly to customer inquiries regarding services offered.
- Greeted customers and provided excellent customer service.
- Maintained a professional attitude at all times while interacting with customers.
- Executed general maintenance duties to ensure vehicle readiness.
- Processed customer tickets and accepted various forms of payment.
Education
High School Diploma -
Luther Burbank High School
San Antonio, TX06.2010
Skills
- Customer service and support
- Customer relationship management
- Route planning
- Team collaboration
- Safety compliance
- Problem solving
- Time management
- Training and development
- Flexible schedule
- Loading and unloading
- Inventory management
- Towing and flatbed operations
- Delivery driver expertise
- Commercial driving skills
- Call center operations
- Computer proficiency
- Organizational skills
- Multitasking abilities
Certification
- TDLR Incident Management, 12/01/23, 12/01/24
- Driver's License, Valid
Personal Information
Authorized To Work: US
Timeline
HERO Operator
SERCO Inc
12.2023 - Current
Tow Truck Driver
Ridgeway Towing
10.2023 - 12.2023
HERO OPERATOR
Serco Incorporated
04.2022 - 09.2023
Tow Truck Driver
Ridgeway Towing
08.2016 - 11.2021
Customer Service Representative
Nationwide
02.2016 - 01.2017
Driver/Helper
The Flower Bucket
12.2014 - 06.2016
Bay attendant
Blue Beacon
08.2012 - 03.2014
High School Diploma -
Luther Burbank High School