Michael Troidl
Canal Winchester,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Security Suporvisor
Patriot Protection Services
Columbus , OH
04.2022 - Current
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Monitored security operations to ensure compliance with established procedures and standards.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
Night Stocker
Walmart
Columbus , OH
03.2021 - 02.2022
- Received and unpacked deliveries of store merchandise.
- Organized stockroom shelves according to product type.
- Restocked shelves with merchandise from back room storage area.
Security Guard
Brosnan Security
Columbus, OH
08.2020 - 03.2021
- Conducted daily security patrols of assigned areas.
- Enforced safety regulations and monitored access control points.
- Investigated suspicious activity and reported findings to management.
General Manager
Lakemead Boat Storage
Henderson, Nevada
10.2008 - 07.2020
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments, and direction.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Developed service and sales strategies to improve retention and revenue.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
High School Diploma -
Lancaster High School
Lancaster, OH06-1997
Skills
- Security screening
- Skilled in conflict resolution
- Employee schedule coordination
- Company risk mitigation
- Interviews and interrogations
- Security team management
- Staffing and scheduling
- Daily status reports
- Operations Management
- Site Visits
- CCTV experience
- Staff Management
- Dispatch
- Company risk management
- Staff hiring
- Daily incident reporting
- Personnel Supervision
- Relationship building and management
- Team Leadership
- Residential management
- Firearms Training
Timeline
Security Suporvisor
Patriot Protection Services
04.2022 - Current
Night Stocker
Walmart
03.2021 - 02.2022
Security Guard
Brosnan Security
08.2020 - 03.2021
General Manager
Lakemead Boat Storage
10.2008 - 07.2020
High School Diploma -
Lancaster High School