Summary
Overview
Work History
Education
Skills
Work Availability
Certification
Timeline
Generic

MICHAEL TROMBLEY

West Park,FL

Summary

Quality driven leader with 20+ years in the food and beverage industry. Proven experience providing strategic-relationship and partnership building skills- listening attentively to solve problems creatively and use tact and diplomacy to achieve successful outcomes. Versatile Service Manager adept at handling customer issues quickly and effectively. Aiming to use my skills to further my growth and knowledge in any customer service driven environment.

Overview

1
1
Certificate
8
8
years of professional experience

Work History

Service Manager

All Florida Pest Control
Fort Lauderdale, FL
05.2019 - Current
  • Managing a team of 12 pest control technicians.
  • Working knowledge of pest control, termites and rodent trapping & removal.
  • Coordination of workflow for commercial and residential properties.
  • Customer relations via face to face, phone & email.
  • Inventory review and product ordering.
  • Small onsite sales.
  • Time card review and approval of field technicians.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.

Front of the House Manager

Dandee Donut Factory
Margate, FL
09.2018 - 04.2019
  • Managed a team of 15 employees including scheduling, training, and general supervision.
  • Oversaw opening and closing duties of the restaurant, ensuring tasks were completed correctly and cleanliness was maintained.
  • Responsible for daily deposits and the correct operation of the POS system.
  • Balancing of all daily and nightly cash drawers and POS.
  • Monitored and enforced all health, safety, and sanitation standards in all areas.
  • Handled guest inquiries and complaints.
  • Performed cash handling activities, including making change, cashing out register drawers and securing nightly bank deposits.
  • Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
  • Supervised staff of 15 through motivational coaching and effective training programs for service and sales techniques.
  • Created new hiring, training and promoting process to decrease turnover [Number]% and increase productivity [Number]%.
  • Emphasized guest satisfaction during [Timeframe] departmental meetings and focused on continuous improvement.

Bar Lead

Bru’s Room
Coral Springs, FL
08.2016 - 01.2019
  • Provided a memorable dining experience by creating a welcoming environment for visiting guests.
  • Communicated product knowledge to facilitate guest decision making and increased sales.
  • Demonstrated flexibility in regard to work assignments and work schedule.
  • Demonstrated leadership as a trainer to all new employees.
  • Maintained clean and organized work station.
  • Maintained safety and sanitation standards.
  • Ensure stock is received and secured on delivery.
  • Delegated and supported staff throughout the shift to maintain speed of service and cleanliness.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Poured and prepared mixed drinks for over [Number] customers daily and created new libations drawing in clientele.

Bartender

Bull Market Gastro Bar
Ft. Lauderdale, FL
12.2014 - 08.2016
  • Maintained all equipment and notified management of any issues or restock.
  • Provided Bar patrons with superior service and an enjoyable, memorable experience.
  • Excellent at upselling customers from shelf to premium brands.
  • Leveraged interpersonal skills and drink-making knowledge to cultivate a loyal clientele.
  • Reimagined classic cocktails by providing a new spin on look and taste.

Server and Bartender

TW
Boca Raton, FL
12.2013 - 06.2015
  • Ensured maintenance of food hygiene in accordance with standards and guidelines.
  • Ensured optimal guest experience by seating guests, taking orders, serving dishes, all with a positive attitude.
  • Negotiated and resolved customer concerns.

Education

High School Diploma - undefined

Hallandale High School

Skills

Excellent Communicationundefined

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

Alcohol service certification, [Bull Market Gastro Bar ] - [3 years]

Timeline

Service Manager

All Florida Pest Control
05.2019 - Current

Alcohol service certification, [Bull Market Gastro Bar ] - [3 years]

01-2019

Front of the House Manager

Dandee Donut Factory
09.2018 - 04.2019

Bar Lead

Bru’s Room
08.2016 - 01.2019

Bartender

Bull Market Gastro Bar
12.2014 - 08.2016

Server and Bartender

TW
12.2013 - 06.2015

High School Diploma - undefined

Hallandale High School

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MICHAEL TROMBLEY