MICHAEL TROST
Shreveport,LA
Summary
Accomplished Insurance Sales Agent with a proven track record of driving revenue growth and client base retention at Allstate. Expert in sales statistics analysis and relationship building, consistently hitting sales targets. Hard-working professional with experience in consultative sales, and customer loyalty. Frequently praised as proactive by peers, I can be relied upon to help your team achieve its goals. Demonstrated ability to lead and motivate sales teams to consistently meet and exceed targets. Experienced in developing customer relationships, market analysis and product positioning.
Knowledgeable Insurance Sales Agent with comprehensive background in insurance sales and client relationship management. Proven success in developing tailored insurance solutions and efficiently handling policy administration. Demonstrated skills in risk assessment and customer service excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Insurance Agent
Allstate
07.2024 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
Insurance Sales Manager
Robert Franklin State Farm
01.2021 - 07.2024
- Assisted in developing strategic plans that aligned with company goals and objectives.
- Coached team members on effective sales techniques and provided constructive feedback to enhance performance.
- Compiled data from various sources into comprehensive reports outlining current market conditions.
- Managed day-to-day activities within the sales department such as scheduling appointments, tracking leads.
- Analyzed industry trends to identify potential areas of opportunity for increased revenue generation.
- Developed innovative strategies for cross-selling additional products and services based on customer needs.
- Established relationships with key clients to ensure long-term business growth.
- Managed sales team to consistently achieve growth and hit sales targets.
- Developed sales team through motivation, counseling and product knowledge education.
- Hit monthly sales goals of $40,000 in premium
Deli Clerk Manager
Albertsons
08.2020 - 01.2021
- Provided excellent customer service by greeting customers, answering questions, taking orders and providing product information.
- Promoted deli specials and new products to customers.
- Performed opening and closing duties including setting up displays and cleaning counters.
- Followed all safety procedures while operating kitchen equipment such as slicers and ovens.
- Trained new employees on deli operations and customer service best practices.
- Took orders, answered questions, and performed suggestive selling.
- Maintained an upbeat attitude during peak hours of business traffic.
- Developed relationships with customers to encourage repeat sales.
- Answered customer inquiries about deli products and pricing.
Deli Clerk
Albertsons
08.2007 - 08.2020
- Sliced and weighed deli meats and cheeses for customer purchase.
- Provided excellent customer service by greeting customers, answering questions, taking orders and providing product information.
- Operated meat slicing equipment safely and followed established safety protocols.
- Promoted deli specials and new products to customers.
- Trained new employees on deli operations and customer service best practices.
- Took orders, answered questions, and performed suggestive selling.
- Provided friendly, courteous service to internal and external customers.
Skills
- Team Management
- Relationship Building
- Licensed insurance agent
- Upselling
- Customer Complaint Resolution
- Rapport and relationship building
- Staff Supervision
- Excellent Communication
- Sales Quota Management
- Training development
- Client Base Retention
Certification
- Property and Casualty insurance licenses for Texas, Louisiana, Arkansas, and Mississippi
- Life license
Timeline
Insurance Agent
Allstate
07.2024 - Current
Insurance Sales Manager
Robert Franklin State Farm
01.2021 - 07.2024
Deli Clerk Manager
Albertsons
08.2020 - 01.2021
Deli Clerk
Albertsons
08.2007 - 08.2020
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