Michael Trotman

Universal Logistics Inc

Warren

04.2005 - 02.2025

Relayed information between drivers and recipients regarding ETA and potential delays.
Reported employee time, job expenses and inspections results in work records.
Checked loaded materials compared to work orders for correctness.
Conducted periodic meetings with staff members to discuss challenges they were facing while working on projects.
Developed policies and procedures related to warehouse management systems utilization.
Presented and explained work orders to team.
Oversaw loading and unloading of trucks at warehouses; monitored truck fleet maintenance schedules.
Evaluated employee performance through regular reviews; provided feedback on areas for improvement or commendation as necessary.
Promoted safe working conditions by monitoring safety procedures and equipment.
Created and enforced policies and procedures for entire logistics team.
Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
Trained staff on WMS software use and updated training manuals as needed.
Prepared and led staff training and instruction.
Resolved customer service issues promptly, responding to inquiries via phone or email in a timely manner.
Scheduled materials shipments and transportation for on-time delivery, reducing delays.