Summary
Overview
Work History
Education
Skills
References
Communication Skills
Timeline
Generic

Michael Tucker

Las Vegas,NV

Summary

Resourceful management operations professional recognized for driving high productivity and efficient task completion. Specialized in strategic planning, team leadership, and operational improvement. Proven ability to enhance team performance through effective communication and problem-solving skills. Committed to fostering growth for both personal development and organizational success.

Overview

14
14
years of professional experience

Work History

Directory of California Operations

Cocolove
Long Beach, CA
09.2024 - 05.2025
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Model Beverage Runner

Liquid Pool TAO Group
Las Vegas, NV
02.2024 - 10.2024
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Trained new employees on venue procedures and plating techniques.
  • Prepared drinks according to standard recipes.
  • Trained new employees to perform duties.
  • Set up tables in between patrons to reduce wait times.
  • Greeted guests and provided menus.

Model Beverage Runner

Wet Republic Ultra Pool Tao Group
Las Vegas, NV
03.2023 - 10.2023
  • Served food and beverages to patrons and confirmed complete orders.
  • Provided excellent customer service to ensure satisfaction.
  • Provided exceptional service to high volume of daily customers.
  • Delivered food orders promptly and courteously.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.

Model Beverage Runner

Jewel Nightclub
Las Vegas, NV
02.2018 - 03.2023
  • Maintained a positive attitude while working long hours under challenging conditions at times.
  • Upheld high standards of professionalism in high-stress environments.
  • Served food and beverages to patrons and confirmed complete orders.
  • Provided excellent customer service to ensure satisfaction.
  • Delivered food orders promptly and courteously.

Lead Security Supervisor

One Queensridge Place HOA
Las Vegas, USA
12.2016 - 02.2018
  • Managed budget for security operations, ensuring effective allocation of resources.
  • Scheduling
  • Conducted investigations into incidents involving theft, vandalism, or other criminal activities.
  • Monitored entire facility using CCTV while simultaneously performing dispatch duties.
  • Ensured all personnel had proper identification badges before entering restricted areas.
  • Led security team and contributed to on-call shifts.
  • Developed emergency evacuation plans and conducted drills to ensure preparedness.
  • Responded immediately to security threats, breaches and emergencies, following proper protocols.

Operations Supervisor/Account Manager

Marksman Security Cooperations
Las Vegas, USA
05.2015 - 12.2016
  • Manage a staff of 50 officers.
  • Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Managed inventory control, reducing waste and optimizing stock levels for operational needs.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Maintained accurate records of employee attendance and performance reviews.

District Stock Manager

Aldo Shoes
Las Vegas, USA
11.2013 - 03.2015
  • Manage Aldo Shoes stock rooms in the Las Vegas area.
  • Flag Ship Management
  • Prepared inventory for shipment by attaching tags and labels.
  • Monitored product import or export processes to verify compliance with regulatory or legal requirements.
  • Worked closely with other departments, such as marketing, production, and purchasing, to ensure an adequate supply of raw materials.
  • Manage a staff of five Stock Associates (Fashion Show Mall, Planet Hollywood).
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
  • Organized product shipments, ensuring timely delivery of goods.
  • Recruited and trained new employees while creating and supervising efficient staff teams.

Cashier Manager

Ralphs Grocery
Los Angeles, USA
06.2011 - 10.2012
  • Shipping and Receiving Management (Overnight Load)
  • Overnight Cashier.
  • Maintained accurate records of daily transactions, including deposits and withdrawals.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Managed and trained cashiers on proper cash handling procedures.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Investigated discrepancies between actual inventory levels versus system reports.

Education

High Diploma -

Fairfax High School
Los Angeles, CA

1 year - Criminal Justice

El Camino College
Torrance, CA

Skills

  • Microsoft Office proficiency
  • Excel spreadsheet management
  • CPR and AED certification
  • Scheduling expertise
  • Physical lifting capacity (over 50 lbs)
  • IT skills and programming
  • QuickBooks proficiency
  • Security guard certification
  • TAM card certification
  • Sheriff's card certification
  • POS system operation
  • Employee training
  • Schedule management
  • Problem solving
  • Multitasking
  • Computer skills
  • Public speaking

References

  • Nicholas Reh, One Queensridge Place HOA, Las Vegas, NV, (702) 743-7409
  • Maria Picornell, One Queensridge Place HOA, Las Vegas, NV, (702) 946-6690
  • Josh Hilling, Cocolove Las Vegas, NV, (702) 773-6071

Communication Skills

English

Timeline

Directory of California Operations

Cocolove
09.2024 - 05.2025

Model Beverage Runner

Liquid Pool TAO Group
02.2024 - 10.2024

Model Beverage Runner

Wet Republic Ultra Pool Tao Group
03.2023 - 10.2023

Model Beverage Runner

Jewel Nightclub
02.2018 - 03.2023

Lead Security Supervisor

One Queensridge Place HOA
12.2016 - 02.2018

Operations Supervisor/Account Manager

Marksman Security Cooperations
05.2015 - 12.2016

District Stock Manager

Aldo Shoes
11.2013 - 03.2015

Cashier Manager

Ralphs Grocery
06.2011 - 10.2012

High Diploma -

Fairfax High School

1 year - Criminal Justice

El Camino College

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