Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Michael Tucker II

Atlanta,GA

Summary

Skilled Assistant General Manager talented at maximizing business success. Contributes to culture of streamlining operations and increasing team productivity to bolster performance. Honed focus on customer satisfaction to improve organizational outlook.

Overview

14
14
years of professional experience

Work History

Assistant General Manager

National Concesseions Management
ATLANTA, GA
02.2017 - Current
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Ensured that customer service standards were met or exceeded at all times.
  • Performed administrative tasks such as filing paperwork, preparing documents.
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Motivated and led team members to work together to achieve targets.
  • Assisted in the recruitment process by conducting interviews with prospective candidates.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Prepared weekly schedules for staff members based on their availability.
  • Monitored inventory levels and placed orders for new stock as needed.
  • Managed and mentored staff to carry out operational directives with high productivity and accuracy.
  • Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
  • Oversaw payroll preparation and administration for staff.
  • Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
  • Helped team develop specialized projects, events and promotions.
  • Communicated regularly with suppliers regarding product delivery timelines, pricing information.
  • Identified customer needs and delivered relevant product solutions and promotions.
  • Identified opportunities for cost savings and operational efficiency improvements.
  • Maintained accurate records of employee attendance, payroll information, sales figures.
  • Conducted regular performance evaluations for employees to ensure quality standards were maintained.
  • Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
  • Developed and implemented effective strategies to maximize sales and profits.
  • Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
  • Collaborated with other departments within the organization to coordinate projects.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Formed and sustained strategic relationships with clients.

Package Handler

FedEx ground
Ellenwood, GA
10.2016 - 01.2018
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Sorted packages to appropriate slide, line or belt for final distribution.
  • Labeled parcels accurately according to company guidelines.
  • Resolved conveyor system issues by clearing jams and blockages.
  • Collaborated with team members on tasks such as sorting packages into designated areas.

Bartender

Paradies Shops
ATLANTA, GA
12.2014 - 12.2016
  • Performed opening and closing duties including restocking supplies.
  • Greeted customers and provided excellent customer service.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Developed good working relationships with fellow employees through effective communication.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Resolved customer complaints in a professional manner.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Completed regular bar inventories and daily requisition sheets.

Bartender

Gideon Toal/National Concessions Management
ATLANTA, GA
02.2014 - 12.2014
  • Performed opening and closing duties including restocking supplies.
  • Greeted customers and provided excellent customer service.
  • Developed good working relationships with fellow employees through effective communication.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Resolved customer complaints in a professional manner.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.

Freight Crew/Warehouse

Five Below
Douglasville, GA
11.2013 - 02.2014
  • Reviewed labeling and stocking of on-shelf inventory to verify correct pricing and content information displayed to customers.
  • Received freight shipments at loading dock and ground-level bays, guiding truck drivers to doorways, installing ramps and providing dollies when necessary.
  • Assisted with unloading incoming deliveries and loading outgoing shipments manually and with use of dollies and carts.
  • Managed organization and product flow through stockroom areas, designating areas for various inventory types to optimize ease and economy of transportation.

Sales Assoc.

DTLR
Atlanta, GA
01.2012 - 01.2014
  • Greeted customers and provided exceptional customer service.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Worked with fellow sales team members to achieve group targets.
  • Developed trusting relationships with customers by making personal connections.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Analyzed customer feedback data to recommend improvements in service quality.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.

Sales Associate

Champs Sports
Stone Mountain, GA
06.2010 - 05.2011
  • Maintained floor awareness, Customer service, Sales transactions, Received and dispatched incoming shipment, Assisting in training new Employees in daily routines
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Handled customer complaints in a professional manner.
  • Worked with fellow sales team members to achieve group targets.
  • Assessed customer needs to provide assistance and information on product features.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained up-to-date knowledge of store merchandise and policies.

Education

HS Diploma -

Chapel Hill High School
Douglasville, GA
01.2009

Some College (No Degree) -

University of West Georgia
Carrollton, GA

Skills

  • Operations Management
  • Employee Relations
  • Business Operations Knowledge
  • Workflow Coordination
  • Training and Development Skill
  • Team Leadership Strength
  • Employee Scheduling
  • Staff Development
  • Inventory Control
  • Operations Oversight
  • Process Improvements
  • Staff Management

Volunteer Experience

  • Chick-Fil-A Bowl, Atlanta, GA, Volunteer, Customer Service., Restocked shelves and took inventory., Assemble and disassemble racks, shelves… etc.
  • SEC Championship, Atlanta, GA, Customer Service., Restocked shelves and took inventory., Assemble and disassemble wracks, shelve
  • MedShare, Decatur, GA, Pulled sorted and packed medical supplies, to be distributed.
  • Habitat for Humanity, Houston, TX, Super Build (Super Bowl XXXVIII 38 houses in 38 days), World Series Build Off, Oprah’s Angel Network (Built houses for Hurricane Katrina victims), Cleaned work areas and assisted in minor task, Gathered and issued supplies.

Timeline

Assistant General Manager

National Concesseions Management
02.2017 - Current

Package Handler

FedEx ground
10.2016 - 01.2018

Bartender

Paradies Shops
12.2014 - 12.2016

Bartender

Gideon Toal/National Concessions Management
02.2014 - 12.2014

Freight Crew/Warehouse

Five Below
11.2013 - 02.2014

Sales Assoc.

DTLR
01.2012 - 01.2014

Sales Associate

Champs Sports
06.2010 - 05.2011

HS Diploma -

Chapel Hill High School

Some College (No Degree) -

University of West Georgia

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Michael Tucker II