Michael Tunberg
Sales Representative
Brighton,MI
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Account Supervisor
Transparent Locksmithing
Brighton, Michigan
06.2022 - Current
- None-Profit Role ( volunteering )
- Family Business started by myself to teach my autistic nephew a trade he could use for the rest of his life. The company consists of 7 children - teen. Which all have a roles in the family business and its day-to day functions.
- Coach additional family members on the sales process
- Oversaw financial management of accounts and budgeting for future estimates.
- Conceived, developed and executed marketing communications and promotions on family members behalf, matching strategies to client marketing objectives and strategies.
- Led projects involving activity, direction and measurement on brand's web and social channels.
- Developed and enforced policies and procedures for compliance with company policies.
- Maintained up-to-date knowledge of products and services offered to customers.
- Negotiated more favorable rates and delivery times with vendors.
- Trained and coached family members on best practices for customer service and sales techniques.
Sales Representative
Transitions Outdoor Services
Plymouth, MI
05.2022 - 06.2023
- Set company sales record of generating $400,000 in profit within 1st quarter of 2023. To date, was on track to hit $1,000,000 in landscape construction and service maintenance contracts.
- Identified new business opportunities through LinkedIn-Navigator, cold calling, door-to door after landscape job completion to show case our work, networking, marketing and prospective database leads.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Negotiated contracts with clients and developed relationships with key personnel.
- Utilized CRM (LMN) software to manage customer accounts and track performance metrics.
- Built relationships with customers and community to promote long term business growth.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Generated new leads through networking and attending industry events.
- Used customer insights to develop innovative sales strategies to increase sales.
- Presented professional image consistent with company's brand values.
- Quoted prices, credit terms and other bid specifications.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Project Manager
Jetpack Shipping
Akron, OH
07.2019 - 07.2021
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
- Audited customer support procedures and collaborated regionally to promote standardization across offices.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Installed Fresh Deck Ticketing system to give company more structure.
- Lead all It projects
- Installed 28 IP security cameras to building, built command station to view daily activity. Loss of product went down by 65% moving forward.
- Installed access control, with key fob entry points to all staff members. Installed and trained all upper staff members, how to remove disgruntle employee access at any time they deem fit.
- Installed network , including all access points.
Sales Representative Manager
Locksmith USA
Huntington Beach, CA
04.2014 - 04.2018
- Set company record of selling $40-70k per month, for 17 months consistent for company parts sold . Previous record of company was $20-28k for 3 months consistent.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Established and cultivated solid business relationships with new or existing customers.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Education
Bachelor of Science - Computer And Information Sciences
DeVry University
Long Beach, CA 01.2016 - 01.2019
Master of Science - Network Security
Maryville University of Saint Louis
St Louis, MO 12.2020 - 03.2022
Skills
Business Development
Product and service sales
Customer Relations
Organization and Time Management
Critical Thinking
Decision-Making
MS Office
Closing
Sales Process
CRM
Technology Driven Leads
Additional Information
Kirk Armstrong Sales Coaching 4/20/23- Current.
Sales Library list of books read in last 90 days 3/01/23- 6/29/23
- Jordon Belfort -Way of the Wolf
- Dave Kurlan - Baseline Selling
- Brian Tracy- The Psychology of Selling
- Phil M. Morris - How to Persuade to Get Paid.
- Belong to several Facebook sales groups
- Learn up-to-date new sales strategies and new techniques daily.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
Timeline
Account Supervisor
Transparent Locksmithing
06.2022 - Current
Sales Representative
Transitions Outdoor Services
05.2022 - 06.2023
Master of Science - Network Security
Maryville University of Saint Louis
12.2020 - 03.2022
Project Manager
Jetpack Shipping
07.2019 - 07.2021
Bachelor of Science - Computer And Information Sciences
DeVry University
01.2016 - 01.2019
Sales Representative Manager
Locksmith USA
04.2014 - 04.2018