Michael Tunstall
Red Bluff,CA
Summary
Adept at driving sales and enhancing customer experiences, I leveraged my active listening and persuasive techniques at Harbor Freight to exceed sales goals by 20%. My knack for problem-solving and commitment to exceptional service have consistently fostered positive client relations and team success. Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions. Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Driven Sales Associate with comprehensive experience in customer engagement, product knowledge, and inventory management. Display strong interpersonal skills coupled with the ability to handle customer complaints effectively. Demonstrated success in fostering customer relationships, growing sales revenues and contributing positively to team dynamics.
Overview
21
21
years of professional experience
Work History
Sales Associate
Harbor Freight
Redding, CA
11.2021 - 12.2024
- Worked with fellow sales team members to achieve group targets.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Engaged customers in friendly, professional dialogue to determine needs.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Greeted customers and provided exceptional customer service.
- Recommended, selected and located merchandise based on customer desires.
- Handled returns and exchanges according to company policies.
- Described merchandise and explained use, operation and care.
- Organized store by returning merchandise to proper areas and restocked displays.
- Conducted inventories on a regular basis to track stock levels.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Prepared merchandise for purchase or rental.
- Developed promotional strategies to increase sales volume.
- Conducted product demonstrations to highlight features and benefits.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Answered incoming telephone calls to provide store, products and services information.
- Demonstrated product features and benefits for customers' needs.
- Maintained records related to sales for store management.
- Adhered to company initiatives and achieved established goals.
- Answered store and merchandise questions and led customers to wanted items.
- Cleaned shelves, counters and tables to maintain organized store.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Developed trusting relationships with customers by making personal connections.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Built and maintained relationships with peers and upper management to drive team success.
- Organized stockroom shelves according to size, color or style.
- Computed purchases and received and processed cash or credit payment.
- Provided accurate information about products, prices and services.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted customers with product selection, sizing and styling.
- Ticketed, arranged and displayed merchandise to promote sales.
- Maintained up-to-date knowledge of store merchandise and policies.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Handled customer complaints in a professional manner.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Collected payments and provided accurate change.
- Attended weekly team meetings to review performance goals and objectives.
- Maintained cleanliness of store environment including floors, windows, displays.
- Upsold additional items based on customer interests and needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Used technology resources to assist customers in locating and selecting items.
- Processed credit card transactions quickly and securely.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Helped customers find specific products, answered questions, and offered product advice.
- Tracked sales performance metrics to identify trends in market place.
- Answered customer inquiries regarding product features, pricing, and availability.
- Received and displayed product shipments on store retail shelves upon delivery.
- Processed transactions using a point-of-sale system.
- Bagged or packaged purchases and wrapped gifts.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Placed special orders or called other stores to find desired items.
- Assessed customer needs to provide assistance and information on product features.
- Greeted customers to determine wants or needs.
- Completed routine maintenance and repair.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Operated equipment and machinery according to safety guidelines.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed household errands and other essential duties.
- Achieved cost-savings by developing functional solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Operated a variety of machinery and tools safely and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Updated and maintained databases with current information.
- Maintained updated knowledge through continuing education and advanced training.
- Worked effectively in team environments to make the workplace more productive.
- Prioritized and organized tasks to efficiently accomplish service goals.
Heavy labor and sales associate
Home Consignment Depot
Redding, CA
12.2016 - 03.2018
- Collect delivery instructions from appropriate sources, verifying instructions and routes
- Obtain receipts or signatures for delivered goods and collect payment for services when required
- Inventory and inspect goods to be moved to determine quantities and conditions
- Follow appropriate safety procedures for transporting dangerous goods
- Read and interpret maps to determine vehicle routes
- Check all load-related documentation to ensure that it is complete and accurate
- Wrap goods using pads, packing paper, and containers, and secure loads to trailer walls, using straps
- Receive and fill telephone orders for parts
- Fill customer orders from stock
- Prepare sales slips or sales contracts
- Mark and store parts in stockrooms according to prearranged systems
- Place new merchandise on display
- Repair parts or equipment
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems
In-home care provider
Arcadia
Redding, CA
10.2015 - 01.2016
- Prescribe or administer treatment, therapy, medication, vaccination, and other specialized medical care to treat or prevent illness, disease, or injury
- Collect, record, and maintain patient information, such as medical history, reports, and examination results
- Monitor patients' conditions and progress and reevaluate treatments as necessary
- Explain procedures and discuss test results or prescribed treatments with patients
- Advise patients and community members concerning diet, activity, hygiene, and disease prevention
- Refer patients to medical specialists or other practitioners when necessary
- Coordinate work with nurses, social workers, rehabilitation therapists, pharmacists, psychologists, and other health care providers
- Direct and coordinate activities of nurses, students, assistants, specialists, therapists, and other medical staff
- Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine
- Check patients' pulse, temperature, and respiration
- Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming
- Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care
- Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets
- Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship
- Direct patients in simple prescribed exercises or in the use of braces or artificial limbs
- Provide patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness
- Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert
- Perform a variety of duties as requested by client, such as obtaining household supplies or running errands
- Care for children who are disabled or who have sick or disabled parents
- Massage patients or apply preparations or treatments, such as liniment, alcohol rubs, or heat-lamp stimulation
- Change dressings
Handyman
Self-employed
Red Bluff, CA
01.2013 - 09.2015
- Use tools ranging from common hand and power tools, such as hammers, hoists, saws, drills, and wrenches, to precision measuring instruments and electrical and electronic testing devices
- Perform routine preventive maintenance to ensure that machines continue to run smoothly, building systems operate efficiently, or the physical condition of buildings does not deteriorate
- Inspect, operate, or test machinery or equipment to diagnose machine malfunctions
- Diagnose mechanical problems and determine how to correct them, checking blueprints, repair manuals, or parts catalogs, as necessary
- Assemble, install, or repair wiring, electrical or electronic components, pipe systems, plumbing, machinery, or equipment
- Inspect drives, motors, and belts, check fluid levels, replace filters, or perform other maintenance actions, following checklists
- Clean or lubricate shafts, bearings, gears, or other parts of machinery
- Adjust functional parts of devices or control instruments, using hand tools, levels, plumb bobs, or straightedges
- Repair or replace defective equipment parts, using hand tools and power tools, and reassemble equipment
- Record type and cost of maintenance or repair work
- Order parts, supplies, and equipment from catalogs and suppliers, or obtain them from storerooms
- Maintain and repair specialized equipment and machinery found in cafeterias, laundries, hospitals, stores, offices, or factories
- Dismantle devices to access and remove defective parts, using hoists, cranes, hand tools, and power tools
- Set up and operate machine tools to repair or fabricate machine parts, jigs, fixtures, or tools
- Operate cutting torches or welding equipment to cut or join metal parts
- Align and balance new equipment after installation
- Paint or repair roofs, windows, doors, floors, woodwork, plaster, drywall, or other parts of building structures
- Inspect used parts to determine changes in dimensional requirements, using rules, calipers, micrometers, or other measuring instruments
- Provide grounds keeping services, such as landscaping and snow removal
- Perform general cleaning of buildings or properties
- Train and manage maintenance personnel and subcontractors
- Estimate repair costs
- Fabricate or repair counters, benches, partitions, or other wooden structures, such as sheds or outbuildings
- Grind and reseat valves, using valve-grinding machines
- Lay brick to repair or maintain buildings, walls, arches, or other structures
Logger
Self-employed
Forbestown, CA
01.2004 - 08.2010
- Stop saw engines, pull cutting bars from cuts, and run to safety as tree falls
- Appraise trees for certain characteristics, such as twist, rot, and heavy limb growth, and gauge amount and direction of lean, in order to determine how to control the direction of a tree's fall with the least damage
- Saw back-cuts, leaving sufficient sound wood to control direction of fall
- Clear brush from work areas and escape routes, and cut saplings and other trees from direction of falls, using axes, chainsaws, or bulldozers
- Assess logs after cutting to ensure that the quality and length are correct
- Measure felled trees and cut them into specified log lengths, using chain saws and axes
- Determine position, direction, and depth of cuts to be made, and placement of wedges or jacks
- Control the direction of a tree's fall by scoring cutting lines with axes, sawing undercuts along scored lines with chainsaws, knocking slabs from cuts with single-bit axes, and driving wedges
- Trim off the tops and limbs of trees, using chainsaws, delimbers, or axes
- Select trees to be cut down, assessing factors such as site, terrain, and weather conditions before beginning work
- Maintain and repair chainsaws and other equipment, cleaning, oiling, and greasing equipment, and sharpening equipment properly
- Insert jacks or drive wedges behind saws to prevent binding of saws and to start trees falling
- Tag unsafe trees with high-visibility ribbons
- Secure steel cables or chains to logs for dragging by tractors or for pulling by cable yarding systems
- Load logs or wood onto trucks, trailers, or railroad cars, by hand or using loaders or winches
- Mark logs for identification
- Work as a member of a team, rotating between chain saw operation and skidder operation
- Place supporting limbs or poles under felled trees in order to avoid splitting undersides, and to prevent logs from rolling
- Split logs, using axes, wedges, and mauls, and stack wood in ricks or cord lots
- Attach identifying tags to containers or mark them with identifying information
- Read work orders or receive oral instructions to determine work assignments or material or equipment needs
- Record numbers of units handled or moved, using daily production sheets or work tickets
Education
GED - Welding
Umpqua Community College
Roseburg, OR01.1998
Skills
- English language
- Active listening
- Client Relations
- Speaking
- Effective Time Management
- Administration and management
- Mathematics
- Active learning
- Personnel and Human Resources
- Management of personnel resources
- Advanced Problem Solving
- Education and Training
- Negotiation
- Public Safety Management
- Learning Strategies
- Production Management
- Sales and Marketing
- Mechanical
- Troubleshooting
- Building Project Oversight
- Repairing
- Equipment maintenance
- Promotional support
- Retail loss prevention
- Sales training
- Reliable and punctual
- Persuasion techniques
- Stocking and receiving
- Policy and procedure adherence
- Verbal/written communication
- Guest relations
- Customer needs assessment
- Exceeds sales goals
- POS system operation
- Merchandising
- Financial records oversight
- Positive and professional
- Sales trends
- Reading comprehension skills
- Goal oriented
- Hospitality and accommodation
- Relationship building
- Task prioritization
- Service oriented
- Listening skills
- Display setup
- Goal tracking
- Problem-solving
- Inventory control
- Strategic planning
- Product sales
- Client service
- Inventory tracking
- Sales strategies
- Problem-solving skills
- Exceptional customer service
- Verbal and written communication
- Sales expertise
- Money transfer systems
- Excellent communication skills
- Cash handling accuracy
- Energetic self-starter
- Complex Problem-solving
- Client account management
- Cash handling
- Cold calling
- Customer engagement
- Sales development
- Product recommendations
- Calm demeanor
- Building rapport
- Retail store operations
- Brand promotion
- Store opening and closing
- Teamwork and collaboration
- Inventory control procedures
- Product guidance
Timeline
Sales Associate
Harbor Freight
11.2021 - 12.2024
Heavy labor and sales associate
Home Consignment Depot
12.2016 - 03.2018
In-home care provider
Arcadia
10.2015 - 01.2016
Handyman
Self-employed
01.2013 - 09.2015
Logger
Self-employed
01.2004 - 08.2010
GED - Welding
Umpqua Community College
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