Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Michael Turner

Joliet,IL

Summary

Dynamic leader with proven expertise in team leadership and decision-making, honed at FedEx:Ground. Excelled in optimizing operations and enhancing customer service, achieving significant improvements in efficiency and satisfaction. Skilled in money handling and time management, with a track record of fostering positive work environments and driving team success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Manager

Valvoline Instant Oil
03.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Inbound Supervisor

FedEx:Ground
07.2022 - Current
  • Reduced order errors with thorough quality control checks and effective communication with warehouse team.
  • Established safety protocols and conducted regular inspections, leading to a safer work environment for employees.
  • Coordinated with other departments to improve overall supply chain efficiency, resulting in reduced lead times for customers.
  • Optimized warehouse space utilization by implementing an effective storage plan based on product types and priority levels.

Customer Service Representative

AutoZone
10.2020 - 10.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Package Handler

Amazon
10.2017 - 03.2021
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.

Janitorial Supervisor

JC's Janitorial Service
07.2014 - 03.2020
  • Managed inventory of cleaning supplies, ensuring adequate stock levels while minimizing waste and costs.
  • Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
  • Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
  • Improved cleanliness and organization of facilities by implementing effective janitorial procedures and protocols.
  • Developed efficient work schedules for janitorial staff to maximize productivity and maintain high standards of cleanliness.

Machine Operator

Toys"R"Us Distribution Center
08.2016 - 02.2018
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.

Education

High School Diploma -

Future Commons H.s
Chicago, IL
06-2001

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management

Accomplishments

  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Resolved product issue through consumer testing.
  • Supervised team of [Number] staff members.

Certification

  • CompTIA Security+ Certification – Computing Technology Industry Association.
  • Project Management Professional (PMP) - Project Management Institute.
  • Supply Chain Professional (CSCP) - APICS.

Languages

English

Timeline

Assistant Manager

Valvoline Instant Oil
03.2024 - Current

Inbound Supervisor

FedEx:Ground
07.2022 - Current

Customer Service Representative

AutoZone
10.2020 - 10.2023

Package Handler

Amazon
10.2017 - 03.2021

Machine Operator

Toys"R"Us Distribution Center
08.2016 - 02.2018

Janitorial Supervisor

JC's Janitorial Service
07.2014 - 03.2020

High School Diploma -

Future Commons H.s

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Michael Turner