Michael Turner
Atlanta,GA
Summary
Customer-focused professional with experience troubleshooting application issues, resolving user-reported concerns, and collaborating within Agile teams to improve overall user experience. Skilled at identifying root causes, communicating solutions clearly to non-technical users, and preventing recurring issues through proactive problem-solving. Committed to delivering reliable support and ensuring a positive customer experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sr. UI Developer/Angular Developer
Annie Penn Hospital
Greensboro
06.2024 - Current
- Resolved user-reported issues through structured ticketing systems using GitHub, ensuring timely and accurate issue resolution
- Assisted internal employees with navigating and using the Lab Information Management System (LIMS), providing clear guidance and troubleshooting support
- Diagnosed and fixed application issues impacting usability and performance
- Communicated technical problems and solutions clearly to non-technical team members
- Collaborated in Agile team meetings to prioritize user-impacting concerns and improve overall service quality
- Reviewed work before release to prevent recurring issues and improve customer experience
- Improved application interfaces to make tools more intuitive and user-friendly
- Ensured proper access permissions so users could securely access appropriate system features
- Helped maintain smooth system deployment processes to minimize downtime for users
- Documented recurring issues and solutions to improve team efficiency and reduce repeat support requests
Sr. Angular Developer/ UI Developer
Delta Airlines
Atlanta
10.2021 - 10.2022
- Improved dashboard usability by implementing data filtering features that helped users quickly locate and interpret information
- Collaborated in Agile team environments to prioritize and resolve user-impacting issues efficiently
- Assisted in building and maintaining user-facing interfaces, ensuring clear navigation and intuitive design
- Worked closely with designers and team members to translate wireframes into functional, user-friendly pages
- Tested application features before release to identify and resolve usability and functionality issues
- Identified and corrected layout and browser compatibility issues to ensure consistent user experience across platforms
- Implemented validation processes to reduce user input errors and prevent common support issues
- Helped maintain a responsive, single-page application that delivered real-time updates and minimized service disruptions
- Contributed to improving overall application performance and stability to enhance customer satisfaction
- Displayed tabular data using Angular by applying filters on the table data.
- Used Angular Http Request to read data from web servers and process JSON data to render in the UI.
- Debugging applications in different browsers using Augury, Karma, and Mocha.
- Functional programming in JavaScript, front-end design patterns, managing technology, mentoring junior developers, solving difficult UI problems, enterprise grade code quality, and UI component architecture.
- Designed the front-end applications, user interactive (UI) web pages using web technologies like HTML5 (Local storage, Index DB)/CSS3, Angular 6 and bootstrap.
- Redesign the App using technologies of HTML5, CSS3, Typescript, and Angular 10.
- Developed web service components using Express.
- Responsible to design various search forms, prototypes and involved to create error validation code using Angular.
- Responsible for designing the Privacy Policy and Terms of User Pages on their public website.
Sr. Front End Developer/ React Developer
Colonial Bank FSB
Bridgeton
06.2019 - 06.2021
- Involved and participated in Code reviews.
- Developed a single page, mobile-first, cross-device/cross-browser web application utilizing React.
- Created UI for LOS (Loan Origin System) for management of loan applications and accounts.
- Created CSS based page layouts that were cross-browser compatible and compliant to all standards.
- Utilized Redux to manage the state of the application and used Redux Thunk to manage side effects.
- Utilized Redux Hooks to manage smaller UI state of application and implemented use of use State, Context, use Reducer, and use Effect.
- Coded dynamic and browser compatible UI web pages using JavaScript, CSS3, HTML5, React, and responsive design in MVC environment.
- Used React and bootstrap to develop Reactive web pages.
- Collaborated with end users and other developers in designing and implementing new features throughout a framework.
- Worked closely with QA to fix bugs, performed unit testing using Jest and Enzyme
- Involved in developing HTML and React for client-side presentation, and data validation on the client side within the forms.
- Managed build with Webpack and combined with npm to install JavaScript latest version of libraries based on running in the Node.js environment.
- Contributed to client Development using HTML5, CSS and SASS, and React
- Used advanced level of HTML5, JavaScript, CSS3 and pure CSS layouts (table-less layout)
- Successfully implemented Auto-Complete / Auto-Suggest functionality using Ajax, React, Web Service call and JSON
Education
Bachelor of Science - Computer Science
Arizona State University
Tempe, AZ2018
Skills
- Cross-functional troubleshooting to resolve user-reported issues
- Collaborative issue resolution in Agile team environments
- Root cause analysis with clear communication of solutions
- Coordinating with team members to prioritize and resolve tickets
- Translating technical issues into user-friendly explanations
- Identifying recurring problems and working with teams to prevent repeat issues
- Providing peer feedback to improve quality and reduce errors
- Supporting smooth system updates by collaborating before release
- Managing tasks and tracking issue progress using tools like GitHub
- Contributing to shared documentation to improve team efficiency
Certification
- 2021-05 CompTIA Network+
- 2021-12 CompTIA Security+
Timeline
Sr. UI Developer/Angular Developer
Annie Penn Hospital
06.2024 - Current
Sr. Angular Developer/ UI Developer
Delta Airlines
10.2021 - 10.2022
Sr. Front End Developer/ React Developer
Colonial Bank FSB
06.2019 - 06.2021
Bachelor of Science - Computer Science
Arizona State University