Summary
Overview
Work History
Education
Skills
Software
Timeline
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Michael Turner

Michael Turner

Auburn,USA

Summary

Professional with significant experience in business analysis, skilled in data-driven decision-making, and process optimization. Strong focus on team collaboration and delivering impactful results. Reliable in adapting to changing needs while leveraging skills in stakeholder management, requirement gathering, and strategic planning. Recognized for analytical thinking, problem-solving abilities, and effective communication.

Overview

24
24
years of professional experience

Work History

Senior Business Analyst

Juniper Networks, Inc.
03.2022 - 02.2025
  • Global Process owner for service renewal quote creation, quality management, and transaction exception processes
  • Business Owner for enhancement requests, incident management, and user acceptance testing for service renewal quoting systems.
  • Subject Matter Expert on Service Renewals Automation for Corporate “Unified Buying Experience” transformation initiative
  • SAP CRM Business Specialist User and SAP Business Intelligence (BI) report creator/editor
  • Team SME for Office 365 tools, JIRA project management software, and business documentation
  • Remote

Technology Product Strategist

Oracle America, Inc.
03.2017 - 02.2022
  • Product strategist and department Point-of-Contact for use of 3rd party products, supporting administration, best practices, and business case solutions, including:
  • Slack: Chat-based business collaboration platform
  • Kaltura Media Space: Internal and external business video hosting services
  • Global sales training analytics (consultation, access management, triage)
  • Learning Content Management Systems
  • Facilitate business requirements for enhancements to the self-service reporting components of our Learning Management System as well as the administrative ad-hoc reporting tools.
  • Collaborate with training program teams, performance partners, sales operations analysts, engineering teams, and end users to help develop meaningful enhancements that support ongoing priorities and initiatives.
  • Modify processes and guided system requirements to meet compliance metrics for General Data Protection Regulations (GDPR) for OSPA reporting systems.
  • Advisory role for divisional operations sales training competition program (June 2020)
  • Remote
  • Oracle Sales & Partner Academy

Sales Operations Business Analyst

Premier Support Business Operations
06.2013 - 02.2017
  • Mapped process activities to desired outcomes to rectify operational inefficiencies.
  • Analyzed and documented business processes to incorporate migrated customer support base information from mergers and acquisitions.
  • Drafted many successful project proposals for system and process enhancements.
  • Collaborated across multiple and various business units (customer support, logistics, sales, order management, accounting, global trade compliance, legal, regional operations, etc.), to ensure projects and processes met company-wide key goals.
  • Actively took part in ongoing user acceptance testing, helped author production stage documentation, and supplied post go-live field support.
  • Facilitated business intelligence reporting and conducted analyses to find key metrics and trends relevant to internal and external business initiatives.
  • Managed and presented project management updates to global and regional operations management for quarterly system enhancements and process changes.

Account Manager & Team Lead

Premier Support Sales for Public Sector
12.2008 - 05.2013
  • Prioritized daily workflows, including all incoming calls, quotes, and sales-related inquiries.
  • Managed various public sector support renewal portfolios with annuity sales upwards of $20M per account.
  • Guided customers through incidental incentives and options for managing their accounts and contracts.
  • Acted as business intelligence and reporting specialist for sales management on customer initiatives.
  • Fulfilled roles beyond regular duties such as sales team lead, systems super user, PC and systems support.
  • Coached sales peers on systems, processes, policies, and territory management.

Public Sector Compliance & Royalty Reporting
06.2006 - 12.2008
  • Reported and analyzed on all public sector reporting obligations in the United States, presenting results to federal and state/local government agencies.
  • Created and managed reporting scripts for monthly and quarterly reports according to contractual obligations with external license partners.
  • Managed cyclical payments to public agencies and external partners according to contractual obligations.

Education

Bachelor of Arts - Business Administration

Bethany University
Scotts Valley, California
05.2000

Skills

  • Proficient in Agile and Waterfall methodologies
  • Process optimization skills
  • Change implementation and training
  • Data reporting and analysis
  • Strong written and verbal communication
  • Project management software proficiency
  • Collaborative project management
  • Analytical problem solver
  • Management of collaboration tools
  • Business process mapping

Software

Microsoft 365

Google Workspace

Atlassian Confluence

Atlassian Jira

Oracle CRM

SAP CRM

SalesForcecom CRM

Visio

Slack

Teams

Techsmith SnagIt

Techsmith Camtasia

SharePoint Sites

Word

Excel

PowerPoint

Business Objects

Alteryx

Tableau

KNIME

Timeline

Senior Business Analyst

Juniper Networks, Inc.
03.2022 - 02.2025

Technology Product Strategist

Oracle America, Inc.
03.2017 - 02.2022

Sales Operations Business Analyst

Premier Support Business Operations
06.2013 - 02.2017

Account Manager & Team Lead

Premier Support Sales for Public Sector
12.2008 - 05.2013

Public Sector Compliance & Royalty Reporting
06.2006 - 12.2008

Bachelor of Arts - Business Administration

Bethany University

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