Summary
Overview
Work History
Education
Skills
Hockey, Reading, Swimming
Languages
Timeline
Generic
Michael Tverskoy

Michael Tverskoy

Renton,WA

Summary

Versatile leader with a proven track record at MEPHISTO NW, adept in operations management and strategic planning. Excelled in fostering customer relations and driving revenue growth by implementing innovative strategies. Skilled in negotiation and team oversight, significantly enhancing business efficiency and client service. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 15 years of experience. Highly effective and comfortable working with people at all levels in organization.

Overview

14
14
years of professional experience

Work History

Owner/General Manager, Business Development

MEPHISTO NW
12.2019 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Trained and motivated employees to perform daily business functions.
  • Interacted well with customers to build connections and nurture relationships.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.

Technical Support Executive

RESTAURANTS CHAIN & PRIVATELY OWNED
08.2013 - 11.2019
  • Maintained comprehensive documentation of customer interactions, ensuring seamless handoff between support staff.
  • Managed a high volume of tickets in the helpdesk system, consistently meeting or exceeding response time targets.
  • Conducted quality assurance testing on software releases, identifying bugs and recommending improvements before deployment.
  • Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
  • Collaborated with team members to develop new strategies for handling complex technical problems.
  • Installed and configured operating systems and applications.
  • Configured and tested new software and hardware.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Cultivated procedures and standards for system monitoring, investigation and maintenance.
  • Conducted root-cause analysis for recurring technical problems, developing long-term solutions to prevent future occurrences.
  • Tracked KPIs and created continuous improvement plans.
  • Supervised technical support staff service operations and assisted with maintenance advisory.
  • Coordinated with vendors to resolve hardware and software issues beyond internal capabilities, ensuring timely resolution for customers.

Executive Director/Owner

Project Engineering
10.2010 - 11.2019
  • Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
  • Drove strategic improvements to enhance operational and organizational efficiencies.
  • Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
  • Implemented innovative marketing strategies to raise brand awareness and drive revenue growth.
  • Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
  • Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Optimized operational workflows, reducing overhead costs and maximizing resource allocation.

Education

M.D. - Dentistry

Medical University of Saint-Petersburg
Saint-Petersburg, Russia
05-1996

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Client Service
  • Operations Management
  • Business Planning
  • Strategic Planning
  • Team Oversight
  • Business Administration
  • Negotiation
  • Sales Leadership

Hockey, Reading, Swimming

I'm a huge hockey fan! Over 15 years ago, my friends and I started our own hockey team, which has since grown into a league with over 50 teams and hundreds of players. In addition to official tournaments, we organize travel games against teams from other cities and states. We’re also big supporters of the Kraken!

Reading is my favorite way to spend time; it helps me grow and better understand the world, people, and societies. My interests are quite broad, ranging from classic authors like O. Henry and Ernest Hemingway to modern scientific literature.

Swimming has also been a strong passion of mine since my student days, and I was a member of my university's swimming team.

Languages

Russian
Native or Bilingual
English
Professional Working

Timeline

Owner/General Manager, Business Development

MEPHISTO NW
12.2019 - Current

Technical Support Executive

RESTAURANTS CHAIN & PRIVATELY OWNED
08.2013 - 11.2019

Executive Director/Owner

Project Engineering
10.2010 - 11.2019

M.D. - Dentistry

Medical University of Saint-Petersburg

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Michael Tverskoy