Michael Twiford

Responsibilities include but are not limited to:

• Works under general supervision performing advanced technical work utilizing a wide variety of resources, including computers.
• May be responsible for all or part of a project.
• May train and supervise workflow.
• Patrol and monitor a segment of interstate roadway in an assigned region, looking for stranded motorist, roadway deficiencies, site distance problems and obstructions that may cause lane blockage.
• Consistently ensure quality customer service through professionalism, timely response, skill and courtesy.
• Abide by all Federal, State, and Municipal laws, rules and ordinances and maintain a clean driving record.
• Give automotive gas and or diesel fuel to stranded motorist when needed• Provide batter boost.
• Provide minor first aid to injured if needed.

• Establishing temporary traffic control for emergency responders and providing scene assistance.
• Detecting incidents and disruptions in traffic.
• Clearing obstructions and debris from the roadway.
• Support reversible roadway and high-occupancy vehicle gate and tunnel operations to ensure safe and incident-free lane change functions. ERO ONLY
• Tire change assistance.
• Fuel to get to the nearest gas station.
• Jump starts.
• Water for overheating radiators.
• Phone access to call tow / recovery services.
• Directions.
• To ensure safety, Safety Service Patrol operators are provided with special highly visible, reflective uniforms and drive specially marked vehicles.