Michael Tye Halgonnie
Dennehotso
Summary
Dynamic professional with a proven track record at Quality Home Care, excelling in compassionate care and customer service. Leveraged strong communication and problem-solving skills to enhance client satisfaction. Adept at managing complex tasks with attention to detail and adaptability, ensuring seamless operations and fostering positive relationships.
Overview
11
11
years of professional experience
Work History
Home Care Attendant
Quality Home Care
Gallup
06.2021 - 08.2025
- Provided compassionate personal care, including assistance with bathing, dressing, and grooming.
- Developed trusting relationships with clients and families.
- Maintain daily housekeeping details and medication management.
- Documented care activities and maintained accurate records of client progress.
Assistant Manager
Subway Restaurant
Phoenix
11.2017 - 05.2021
- Recruited, trained, evaluated and mentored new and old Team Members.
- Provided excellent customer service and guest experience while maintaining a clean restaurant.
- Performed weekly inventory, administrative duties, and ordering/purchasing tasks.
Food Server
Taj Mahal Restaurant
Scottsdale
08.2016 - 06.2017
- Provided a fun and welcoming guest dining experience.
- Responsible for taking guest orders, making food recommendations and communicating with kitchen staff.
- Assigned and followed a daily cleaning task and ensured cash/credit card payments are accurate.
Food Runner
Pointe In Tyme Hilton Hotels
Phoenix
02.2016 - 08.2016
- Expedited plates with accuracy, efficiency, and urgency while communicating with kitchen staff, servers, and guests.
- Performed veggie preparation and daily restocking duties, and setting up for next shift crew.
Sandwich Artist
Subway Restaurant
Phoenix
10.2015 - 02.2016
- Established outstanding customer service and guest experience.
- Maintained fresh food prep, freshly baked bread and cookies.
- Handled store cash with care, bank deposits, and trained new hires.
U-Verse Tech and Customer Support
Volt
Tempe
07.2014 - 08.2015
- Provided technical and billing support to customer with their AT&T U-Verse products.
- Documented notation of troubleshooting steps to the CRM system for future efficiency.
- Ensured 100% customer satisfaction by eliminating the root causes of customers' technical issues.
Education
B.S. - Political Science
Arizona State University
Tempe, AZ08.2007
AAS - Network and Database Administration
Apollo College
Phoenix, AZ01.2005
High School Diploma -
Red Mesa High School
Red Mesa, AZ05.2003
Skills
- Communication
- Emotional intelligence
- Teamwork and collaboration
- Computers and technology
- Adaptability and flexibility
- Time management
- Work ethics
- Conflict resolution
- Problem solving
- Attention to detail
- Decision making
- Interpersonal communication
- Organization
- Customer service
- Personal care
- Compassionate care
Languages
Navajo
Native/ Bilingual
English
Professional
Timeline
Home Care Attendant
Quality Home Care
06.2021 - 08.2025
Assistant Manager
Subway Restaurant
11.2017 - 05.2021
Food Server
Taj Mahal Restaurant
08.2016 - 06.2017
Food Runner
Pointe In Tyme Hilton Hotels
02.2016 - 08.2016
Sandwich Artist
Subway Restaurant
10.2015 - 02.2016
U-Verse Tech and Customer Support
Volt
07.2014 - 08.2015
B.S. - Political Science
Arizona State University
AAS - Network and Database Administration
Apollo College
High School Diploma -
Red Mesa High School