Supported mission success by consistently monitoring multiple channels for any relevant updates or communications from other units or agencies involved in the operation.
Provided vital situational updates to commanders by relaying real-time information from field operatives during operations.
Trained new radio operators on equipment usage, protocols, and best practices to ensure proficiency within the team.
Aided in planning successful missions through participation in pre-mission briefings, sharing insights on current communication capabilities and limitations.
Emergency Medical Technician
City of Cleveland
Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.
Police Officer
City of Maple Heights
05.1975 - 08.1989
Provided testimony in court proceedings.
Investigated and reported crimes, accidents, offenses, and damage to property.
Answered emergency calls for help from citizens and business owners.
Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
Relocation Specialist
MacDerricks Cleaning and Packing
09.1989 - 03.2003
Provided emotional support to clients during the relocation process, understanding the challenges they faced and offering practical solutions to ease their burden.
Improved customer satisfaction ratings by consistently delivering outstanding service throughout the entire relocation process.
Managed multiple client cases concurrently while maintaining strict attention to detail and exceptional organizational skills, resulting in successful relocations.
Provided ongoing support to clients post-relocation, ensuring they were settled comfortably into their new homes and communities.
911 Dispatcher
City of Lyndhrst
03.2013 - 09.2020
Answered calls from automatic routing system and took basic information from callers.
Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Read system maps and caller information, and documented details in system.
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Routed calls to police, fire, and ambulance service to meet individual call needs.
911 Dispatcher
City of Pepper Pike
04.2003 - 04.2013
Answered calls from automatic routing system and took basic information from callers.
Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Read system maps and caller information, and documented details in system.
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Routed calls to police, fire, and ambulance service to meet individual call needs.
Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
Range Safety Officer
Ohio Dept. of Natural Resources
09.2020 - 01.2024
Enforced range rules and removed users for repeat or critical violations.
Directed safety protocols and daily range operations.
Held daily safety briefings and monitored operational practices of all range users.
Conducted post-incident investigations to identify root causes and implement corrective actions that prevent future occurrences.
Worked with gun safety instructors to incorporate best practices to enhance student learning.
Delivered comprehensive safety briefings to personnel before each training session, increasing awareness of potential hazards.
Aerospace Medical Service Technician at U.S. Air Force Active Duty + ReserveAerospace Medical Service Technician at U.S. Air Force Active Duty + Reserve