Michael Umiker
Las Vegas,NV
Summary
Accomplished leader with a proven track record at Carl's Jr, enhancing team productivity and customer satisfaction through effective training and leadership. Skilled in conflict resolution and inventory management, I excel in fostering a positive work environment and driving operational success. My approach combines strategic planning with motivational leadership, significantly boosting performance and achieving goals. Motivated Shift Supervisor experienced in fast paced environments and knowledgeable about security, safety and service standards. Effective at helping management maintain order and increase revenue. Driven to apply 15 years of experience to improve operations.
Overview
14
14
years of professional experience
Work History
Shift Supervisor
McDonald's
12.2021 - 09.2024
Sales Associate
Walmart
10.2019 - 02.2021
Assistant Manager
Dominos Pizza Inc.
03.2016 - 05.2019
Administrative Assistant
ICHRONstudio
10.2014 - 12.2015
Shift Leader
Carl's Jr
04.2010 - 06.2014
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Implemented procedural updates as needed based on company policy changes or industry developments.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Conducted performance reviews and provided staff with feedback and guidance.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Observed packing operations to verify conformance to specifications.
Education
High School Diploma -
Cordova High School
Rancho Cordova, CASkills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Training and mentoring
- Cash handling expertise
- Staff Motivation
- Staff Development
- Inventory control and record keeping
- Safety understanding
- Operations Management
- Safety awareness
- Conflict resolution techniques
- Schedule Management
- Inventory Control
- Policy Enforcement
- Inventory Management
- Business Administration
- Document Management
- Production Management
- Consulting
- Cash Handling
- Team Leadership
- Problem-Solving
- Team Supervision
- Staff Supervision
- Positive Attitude
- Team motivation
- Strong verbal and written communication
- Decision-making capabilities
- Creative Problem-Solving
- Team Collaboration and Leadership
- Customer Service Management
- Goal Setting and Tracking
- Conflict Resolution
- Complaint resolution
- Staff Training and Development
- Inventory Counts
- Daily workflows
- Assigning Work
- Policy and Procedure Enforcement
- Issue Resolution
- Sales and Upselling
- Flexible Schedule
- Shift Paperwork Completion
- Professional Appearance
- Staff education and training
- Employee Attendance Monitoring
- Client Service
- Motivational Leadership
- POS System Operation
- Safety processes and procedures
- Quality Inspections
- Role Modeling
- Training Assistance
- Interpersonal Relations
- Drawer Assignments
- Sales Reporting
- Client Support
- POS Deletions
- Production Reporting
- Diplomatic and Fair
- Production Scheduling
- Rules Enforcement
- Operations Support
- Equipment Troubleshooting
- Customer Service
- Decision-Making
- Critical Thinking
- Work Planning and Prioritization
- Active Listening
- Relationship Building
- Quality Assurance
- Safety Management
- Documentation And Reporting
- Quality Control
- Coaching and Mentoring
- Coordinating Daily Operations
Timeline
Shift Supervisor
McDonald's
12.2021 - 09.2024
Sales Associate
Walmart
10.2019 - 02.2021
Assistant Manager
Dominos Pizza Inc.
03.2016 - 05.2019
Administrative Assistant
ICHRONstudio
10.2014 - 12.2015
Shift Leader
Carl's Jr
04.2010 - 06.2014
High School Diploma -
Cordova High School
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