Michael Underhill
Chandler,United States
Summary
Experienced staff leader with a proven track record of success. Offers a motivational approach and positive demeanor. Proficient in training employees and utilizing efficient methods to manage daily planning, scheduling, and customer service needs. Demonstrates forward-thinking and industrious qualities. Diplomatic communication style prioritizes engagement and satisfaction for all parties involved.
Overview
5
5
years of professional experience
Work History
Parts Manager
Advanced Auto Parts
01.2023 - 03.2025
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ordered parts for customers, repair shops, and service departments.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
Part Sales Supervisor
AutoZone
02.2022 - 10.2022
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Assisted customers in finding appropriate parts promptly.
- Researched vehicles and parts via physical catalogs and electronic means.
- Ordered parts from various distributors to fulfill demands.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter and sales floor.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Delivered merchandise to business locations for use in repairs or direct sales.
- Trained and mentored junior employees on regulations, best practices and performance strategies.
Automotive Technician
260 Automotive
08.2020 - 01.2022
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Analyzed and located malfunctions in brakes, motors, switches and control systems.
- Examined new and replacement parts to uncover defects.
- Corrected unsafe conditions in work areas and immediately reported correctable conditions to supervisor.
Education
High School Diploma -
Rogers High School
Puyallup, WA06.2020
Skills
- Technical Documentation
- Customer Needs Assessments
- POS systems operations
- Stock management
- Performance Strategies
- Inventory management
- Profit and Loss Reporting
- Technique Optimization
- Strategic Planning
- Motivational Leadership
- Overseeing Personnel
Languages
French
Professional Working
Timeline
Parts Manager
Advanced Auto Parts
01.2023 - 03.2025
Part Sales Supervisor
AutoZone
02.2022 - 10.2022
Automotive Technician
260 Automotive
08.2020 - 01.2022
High School Diploma -
Rogers High School
Similar Profiles
Corey HowellCorey Howell
Cashier at Advanced Auto PartsCashier at Advanced Auto Parts
Travis ReedTravis Reed
Store Parts Delivery at Advanced Auto PartsStore Parts Delivery at Advanced Auto Parts
Maria ZunigaMaria Zuniga
Sales Associate at Advanced Auto PartsSales Associate at Advanced Auto Parts