MICHAEL UNDERWOOD
Cincinnati,OH
Summary
Friendly Patient Access Representative with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
8
8
years of professional experience
Work History
Protective Services Officer III
Cincinnati Children's Hospital & Medical Center
08.2022 - Current
- Worked with local, state and government agencies regarding company security matters.
- Responded to and resolved reported complaints; followed by filing with accurate documentation within a timely manner.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Effectively communicated with superiors to gain personal knowledge on software applications such as EPIC and SAFE.
Postal Operations Sergeant
United States Army
08.2020 - 07.2022
- Maintained 100% accountability of over $1,000,000 in postal supplies and equipment ensuring efficient and responsive postal supply distribution.
- Served as the primary postal trainer and mentor for a Sustainment Brigade’s Culminating Training Event for over 5,600 soldiers, ensured a trained and ready postal force.
- Trained and mentored personnel in combat operations and tactics.
- Served as the Assistant Postal Finance Officer providing oversight, technical guidance and assisting with the policies and procedures for postal finance operations for all Army Central Postal facilities.
Human Resources Specialist / Mail Room Clerk
United States Army
04.2017 - 08.2020
- Maintained Mail Room for an entire battalion, validated standards compliance with 96% passing grade.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Trained 3 employees on how to process personnel actions, awards, promotions and financial paperwork for over 500 personnel ranking office 3rd in 10th Mountain Division.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
Human Resources Specialist
United States Army
04.2016 - 04.2017
- Performed multiple functions within Human Resources office, promoted to Personnel Actions Section providing personnel support to four companies dispersed at 6 different locations throughout Korean peninsula.
- Delivered drastic impact on improving and streamlining procedures used to process Personnel Actions reducing time line by 3 weeks.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
Education
High School Diploma -
St Bernard-Elmwood Place High School
Saint Bernard, OH06.2015
Skills
- Customer service
- Effective communication
- Critical thinking
- Report writing
- Training Development
- Microsoft Office Suite
- Conflict Resolution
- Diversity and Inclusion
Timeline
Protective Services Officer III
Cincinnati Children's Hospital & Medical Center
08.2022 - Current
Postal Operations Sergeant
United States Army
08.2020 - 07.2022
Human Resources Specialist / Mail Room Clerk
United States Army
04.2017 - 08.2020
Human Resources Specialist
United States Army
04.2016 - 04.2017
High School Diploma -
St Bernard-Elmwood Place High School