Michael Underwood
Simpsonville
Summary
Dynamic professional with extensive experience at Sealed Air / Cryovac, excelling in production control and purchasing. Proven ability in data analysis and inventory management, driving efficiency and meeting tight deadlines. Recognized for adaptability and leadership in managing multi-million-dollar accounts and enhancing reporting processes to support operational excellence.
Overview
18
18
years of professional experience
Work History
Production Control Lead
Sealed Air / Cryovac
08.2020 - Current
- Expanded reporting processes and responsibilities to improve oversight and accountability.
- Completed day-to-day duties accurately and efficiently.
- Proposed innovative ideas and solutions that led to improved team collaboration and results.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
Purchasing
Sealed Air / Cryovac
02.2018 - 08.2020
- Purchased and distributed sheet material for North American plants for printed finished goods production.
- Scheduled bag extrusion for Simpsonville plant and Wide Films Extrusion to support $100+ million business operations.
- Utilized passed over raw materials, including those blocked for inspection, aging, or exposed, and substituted alternate materials to meet ship dates.
- Creating daily reports for Simpsonville management to assess current and late orders for prioritization and root cause analysis.
Customer Service Representative
Sealed Air / Cryovac
07.2010 - 09.2017
- Managed accounts across Midwest, West Coast, and Canada, ensuring customer needs were met effectively.
- Facilitated information from sales and their customers to production team and logistics to meet and exceed customer expectations.
- Trained new hires on job expectations and troubleshooting customer inquiries, enhancing team readiness and support.
- Handled multiple multi-million-dollar accounts, including: Tomatek/Neil Jones (tomato specialties Inc.), Packaging Specialties Inc. (Tyson), Interflex (Tyson), Saputo Cheese
- Co-leader of KMAT TEAM (new material creation to meet customer machine specs)
Credit & Rebill Team
Sealed Air / Cryovac
06.2008 - 07.2010
- Processed customer credits and returns, ensuring accurate adjustments in accounts.
- Communicated with sales, customer service, and production teams to resolve customer issues, clarifying responsibilities and action steps.
Education
B.S. - Business Administration
University of South Carolina - Upstate
Spartanburg, SC01-2007
Skills
- Production planning
- Production scheduling
- Inventory management
- Process improvement
- Project coordination
- Data analysis
- SAP
- Customer service
- Problem-solving
Timeline
Production Control Lead
Sealed Air / Cryovac
08.2020 - Current
Purchasing
Sealed Air / Cryovac
02.2018 - 08.2020
Customer Service Representative
Sealed Air / Cryovac
07.2010 - 09.2017
Credit & Rebill Team
Sealed Air / Cryovac
06.2008 - 07.2010
B.S. - Business Administration
University of South Carolina - Upstate