Summary
Overview
Work History
Education
Skills
Military
Certification
Timeline
OperationsManager

Michael Unger

Bethlehem,PA

Summary

Dynamic leader with a proven track record at Sheetz, adept in operations management and team leadership. Excelled in enhancing customer satisfaction and reducing discrepancies through effective staff training and development. Skilled in money handling and fostering positive work environments, significantly improving service quality and team motivation.

Overview

16
16
years of professional experience

Work History

Lead Supply Chain Technician

Lehigh Valley Hospital and Health Network
09.2024 - Current
  • Enhanced supplier relationships through regular communication, negotiation, and performance evaluations.
  • Improved order accuracy by conducting thorough quality checks and implementing corrective measures for discrepancies.
  • Championed the adoption of advanced analytics tools in forecasting demand (Workday), resulting in improved inventory management and reduced stock obsolescence.
  • Mentored junior staff members in supply chain management principles, fostering a culture of continuous learning and professional growth within the team.

Assistant Manager

Sheetz
02.2017 - 09.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.

Electrical Engineering Technician

Myers Power Products
01.2016 - 08.2016
  • Enhanced troubleshooting capabilities by staying current on industry advancements, tools, techniques, as well as attending relevant training sessions when available.
  • Evaluated electrical installations and systems to isolate faults and implement corrective actions.
  • Regularly operated logic and spectrum analyzers, frequency counters, oscilloscopes, and other technical equipment.
  • Supported project completion deadlines by efficiently managing multiple tasks simultaneously while maintaining attention to detail.

Professional Development

06.2014 - 01.2016
Was attending Lincoln Technical Institute in pursuit of degree

Security Officer

Sands Casino & Hotel
03.2009 - 06.2014
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Checked and verified photo identification prior to granting facility access.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Monitored CCTV cameras and alarm systems for security breaches.

Education

Associate of Applied Science - Electrical Engineering

Lincoln Technical Institute-Allentown
Allentown, PA
10.2015

High School Diploma -

Liberty High School
Bethlehem, PA
06.1999

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Staff Management
  • Task Delegation
  • Employee Scheduling
  • Operations Management
  • Staff Development
  • Cost Control
  • Team Leadership

Warehouse operations

Materials handling

Supply chain optimization

Sourcing strategies

Procurement management

Six sigma methodologies

Shipping and receiving

Warehouse organization

Inventory counts

Supply management

Problem-solving

Time management

Attention to detail

Reliability

Adaptability and flexibility

Military

United States sdAir Force Veteran 06/2002-06/2006.  Earned various medals and achievements in time with service.

Certification

6 Sigma Training - Current White Belt, learning yellow belt to date

Timeline

Lead Supply Chain Technician

Lehigh Valley Hospital and Health Network
09.2024 - Current

Assistant Manager

Sheetz
02.2017 - 09.2024

Electrical Engineering Technician

Myers Power Products
01.2016 - 08.2016

Professional Development

06.2014 - 01.2016

Security Officer

Sands Casino & Hotel
03.2009 - 06.2014

Associate of Applied Science - Electrical Engineering

Lincoln Technical Institute-Allentown

High School Diploma -

Liberty High School

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Michael Unger