Dynamic leader with a proven track record at Sheetz, adept in operations management and team leadership. Excelled in enhancing customer satisfaction and reducing discrepancies through effective staff training and development. Skilled in money handling and fostering positive work environments, significantly improving service quality and team motivation.
Hi, I’m
Michael Unger
Bethlehem,PA
Summary
Overview
16
years of professional experience
Work History
Lehigh Valley Hospital and Health Network
Lead Supply Chain Technician
09.2024 - Current
Job overview
- Enhanced supplier relationships through regular communication, negotiation, and performance evaluations.
- Improved order accuracy by conducting thorough quality checks and implementing corrective measures for discrepancies.
- Championed the adoption of advanced analytics tools in forecasting demand (Workday), resulting in improved inventory management and reduced stock obsolescence.
- Mentored junior staff members in supply chain management principles, fostering a culture of continuous learning and professional growth within the team.
Sheetz
Assistant Manager
02.2017 - 09.2024
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Myers Power Products
Electrical Engineering Technician
01.2016 - 08.2016
Job overview
- Enhanced troubleshooting capabilities by staying current on industry advancements, tools, techniques, as well as attending relevant training sessions when available.
- Evaluated electrical installations and systems to isolate faults and implement corrective actions.
- Regularly operated logic and spectrum analyzers, frequency counters, oscilloscopes, and other technical equipment.
- Supported project completion deadlines by efficiently managing multiple tasks simultaneously while maintaining attention to detail.
Professional Development
06.2014 - 01.2016
Job overview
Was attending Lincoln Technical Institute in pursuit of degree
Sands Casino & Hotel
Security Officer
03.2009 - 06.2014
Job overview
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Monitored CCTV cameras and alarm systems for security breaches.
Education
Lincoln Technical Institute-AllentownAllentown, PA
Associate of Applied Science from Electrical Engineering
10.2015
University Overview
Liberty High SchoolBethlehem, PA
High School Diploma
06.1999
University Overview
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Management
- Task Delegation
- Employee Scheduling
- Operations Management
- Staff Development
- Cost Control
- Team Leadership
Warehouse operations
Materials handling
Supply chain optimization
Sourcing strategies
Procurement management
Six sigma methodologies
Shipping and receiving
Warehouse organization
Inventory counts
Supply management
Problem-solving
Time management
Attention to detail
Reliability
Adaptability and flexibility
Military
Military
United States sdAir Force Veteran 06/2002-06/2006. Earned various medals and achievements in time with service.
Certification
6 Sigma Training - Current White Belt, learning yellow belt to date
Timeline
Lead Supply Chain Technician
Lehigh Valley Hospital and Health Network
09.2024 - Current
Assistant Manager
Sheetz
02.2017 - 09.2024
Electrical Engineering Technician
Myers Power Products
01.2016 - 08.2016
Professional Development
06.2014 - 01.2016
Security Officer
Sands Casino & Hotel
03.2009 - 06.2014
Lincoln Technical Institute-Allentown
Associate of Applied Science from Electrical Engineering
Liberty High School
High School Diploma