Michael Updegraff
Lakewood,WA
Summary
Dynamic Operations Manager with a proven track record at Ctc Construction, excelling in team leadership and performance optimization. Spearheaded process improvements that enhanced productivity and reduced costs. Skilled in inventory management and fostering strong customer relationships, achieving higher employee retention through a positive work environment and effective communication strategies.
Overview
21
21
years of professional experience
Work History
Operations Manager
Ctc Construction
Tacoma, WA
03.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Increased profit by streamlining operations.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
Owner
M&m Window Maintenance
Lakewood, WA
03.2004 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
District Manager
Premier Service Group
Tacoma, WA
02.2021 - 04.2022
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
- Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
- Strengthened team cohesion and morale with regular motivational meetings and performance feedback sessions.
Education
General Studies
Wasilla High Scholl
Wasilla, AK05.1990
Skills
- Problem-solving and decision-making
- Team leadership and staff management
- Operations management and efficiency
- Customer service and relationship management
- Planning and implementation strategies
- Employee relations and conflict resolution
- Performance monitoring and evaluation
- Project management and execution
- Inventory management and control
- Policies and procedures development
Accomplishments
Our most current large-scale project was the AC hotel in Seattle. But our true bread-and-butter is residential remodels and build. I have been in this industry for quite a few years I have done. The advertising for champion windows, West Coast windows.
Timeline
Operations Manager
Ctc Construction
03.2022 - Current
District Manager
Premier Service Group
02.2021 - 04.2022
Owner
M&m Window Maintenance
03.2004 - Current
General Studies
Wasilla High Scholl