Michael Valentine
Mission,KS
Summary
Enthusiastic Sales Associate and Customer Service Associate with more than 10 years’ experience.
Skilled Overnight Stocker experienced in Retail and Warehouse environments. Knowledgeable about unloading, moving and shelving merchandise. Eager to help customers and keep operations moving smoothly.
Highly professional with extensive training in effective merchandising, Sales and customer service techniques.
Enthusiastic Trainer with Classroom Training and 1-on-1 Experience.
Motivated equipment operations professional certified in forklifts. OSHA-trained and experienced in a range of settings. High-level Security Officer specializing in fraud prevention and asset protection. Primarily servicing government officials and heads of state.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Cigar Sales Associate
Outlaw Cigar Company Inc.
08.2022 - Current
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Used product knowledge to suggest items to match client needs.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Created price tags and merchandise signs for new items.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Answered questions about current promotions and resolved issues according to store policies.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Ensured store was opened and closed in timely manner according to company policies.
Kitchen Cabinet Specialist
Lowe's Home Improvement
05.2021 - 07.2022
- Assisted customers with designing Kitchen and Bath Cabinet Layouts.
- Drove sales of Kitchen and Bath products by applying proactive nature, knowledge of customer preferences and active listening skills.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Educated customers on product and service offerings.
- Organized store by returning merchandise to proper areas and restocked displays.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Active Selling Kitchen and Bath Co-Worker
IKEA
03.2015 - 01.2021
- Trained and developed new sales team associates in product knowledge, selling techniques and company procedures.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Applied excellent communication skills and ability to establish rapport to close sales and meet targets.
- Skillfully prepared merchandise for distribution and placement across sales floor.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Developed and launched on-site client training seminars to foster understanding and implementation of loss control strategies.
- Headed safety and loss prevention programs by guiding staff.
Overnight Stocker
LOWES Home Improvement
11.2016 - 04.2018
- Unboxed product and placed on shelves in attractive manner according to layout guidelines.
- Collected assigned merchandise and transported to store floor locations using hand trucks.
- Removed all boxes and related trash from sales floor.
- Responded to customer questions and requests in prompt and efficient manner.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Stocked and replenished merchandise according to store merchandising layouts.
- Met incoming trucks and used forklifts to move pallets to staging areas.
Sales Associate
PetSmart Inc.
01.2014 - 12.2014
- Skillfully prepared merchandise for distribution and placement across sales floor.
- Trained and served as peer coach for new sales associates.
- Trained and developed new sales team associates in product knowledge, selling techniques and company procedures.
- Acted as role model in techniques for driving sales, consistently meeting and exceeding goals.
- Moved pallets of merchandise using electric forklifts and electric pallets.
Customer Service Associate
Farmers Insurance
04.2011 - 11.2012
- Ensured clients received outstanding service to not only maintain but to extend relationship for future business opportunities
- Promoted customer loyalty by delivering exceptional service to handle questions, complaints and claim issues.
- Questions customers and collected information to understand needs and offer solutions quickly.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Responded resourcefully to customer requests and concerns.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Sales Associate
Petco Animal Supplies Inc.
06.2007 - 05.2011
- Skillfully prepared merchandise for distribution and placement across sales floor.
- Trained and served as peer coach for new sales associates.
- Worked collaboratively with team members to drive customer service initiatives, achieving sales goals and increasing feedback scores.
- Trained and developed new sales team associates in product knowledge, selling techniques and company procedures.
- Met incoming trucks and used forklifts to move pallets to staging areas.
- Stayed current on available products, store promotions and customer service policies to better assist with any need.
- Unboxed product and placed on shelves in attractive manner according to layout guidelines.
Education
High Schoo Diploma -
Grandview Sr. High School
Grandview, MO2006
Skills
- Stocking and replenishing
- Merchandising expertise
- Outstanding interpersonal skills
- Detail-oriented
- Customer service-oriented
- Sales experience
- Strong work ethic
- Excellent communication skills
Certification
OSHA General Industry Safety & Health
PROFESSIONAL REFERENCES
Samuel Mason
Store Manager
Relationship: Direct Manager
Outlaw Cigar Co.
(785)551-0555
samuelmason922@gmail.com
"Doc" Hannah
Tobacconist/Event Organizer
Relationship: Co-Workers
Outlaw Cigar Co.
(785)224-0236
dchannah.ks@gmail.com
William Jackson
Regional Sales Manager
Rocky Patel Premium Cigars
(913)277-7533
cigarwill@gmail.com
Genevieve Choe
Kitchens Co-Worker
Relationship: Co-workers/Trainer
IKEA
(913)609-6647
zumbrunng@gmail.com
Michael Schrader-Nusz
Unit Facility Management Specialist
Relationship: Direct Supervisor during time as a Safety & Security Agent
(913)235-8184
michael.c.schradernusz@gmail.com
Timeline
Cigar Sales Associate
Outlaw Cigar Company Inc.
08.2022 - Current
Kitchen Cabinet Specialist
Lowe's Home Improvement
05.2021 - 07.2022
Overnight Stocker
LOWES Home Improvement
11.2016 - 04.2018
Active Selling Kitchen and Bath Co-Worker
IKEA
03.2015 - 01.2021
Sales Associate
PetSmart Inc.
01.2014 - 12.2014
Customer Service Associate
Farmers Insurance
04.2011 - 11.2012
Sales Associate
Petco Animal Supplies Inc.
06.2007 - 05.2011
High Schoo Diploma -
Grandview Sr. High School
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