Michael Valentine
Knoxville,TN
Summary
Knowledgeable Director with over 10 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Director of Operations
The Apodaca Group Logistics
Knoxville, TN
06.2023 - Current
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Managed day-to-day operations of a large staff in multiple departments.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Created policies and procedures for improved workflow processes.
- Provided leadership and guidance to subordinate managers and supervisors.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
Recruiter/Business Manager
The Apodaca Group Logistics
Knoxville, TN
10.2021 - 06.2023
- Provided ongoing support throughout the entire recruitment life cycle processes.
- Researched emerging trends in recruitment technology and techniques.
- Ensured compliance with applicable laws and regulations regarding recruitment activities.
- Advised management on staffing needs and strategies for improving diversity initiatives.
- Maintained Applicant Tracking System records of all applicants.
- Coordinated background checks on successful candidates prior to offer acceptance.
Operations Manager/Driver
The Apodaca Group Logistics
Knoxville, TN
09.2018 - 10.2021
- Created detailed reports on the performance of individual departments within operations.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Conducted delivery of customer items daily.
- Utilizing a box truck, safely and efficiently drove multiple routes 5 days per week, while still maintaining administrative and leadership functions as the Operations Manager.
Dispatcher
The Apodaca Group Logistics
Knoxville, TN
05.2016 - 09.2018
- Ensured compliance with safety regulations and company policies.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Assigned drivers to appropriate routes based on customer needs.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Resolved customer complaints related to service issues or delays.
Operations Manager
Lanter Delivery Systems
Alcoa, TN
03.2015 - 04.2016
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Created detailed reports on the performance of individual departments within operations.
Driver
Lanter Delivery Systems
Alcoa, TN
03.2014 - 03.2015
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Performed basic maintenance tasks such as checking oil levels, tire pressure.
- Adhered to company policies and procedures related to safety and security standards.
- Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
- Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Loaded and unloaded customer belongings onto truck and other vehicles safely and securely.
- Lifted heavy objects using correct lifting techniques to avoid injury.
Education
High School Diploma -
Halls High School
Knoxville05-2012
Skills
- Operations Oversight
- Strategic planning and execution
- Leadership training
- Process Improvement
- Resource Allocation
- Operational Efficiency
- Schedule oversight
- Department Oversight
- KPI Tracking
- Financial Oversight
Certification
- Reasonable suspicion drug test training certified.
Timeline
Director of Operations
The Apodaca Group Logistics
06.2023 - Current
Recruiter/Business Manager
The Apodaca Group Logistics
10.2021 - 06.2023
Operations Manager/Driver
The Apodaca Group Logistics
09.2018 - 10.2021
Dispatcher
The Apodaca Group Logistics
05.2016 - 09.2018
Operations Manager
Lanter Delivery Systems
03.2015 - 04.2016
Driver
Lanter Delivery Systems
03.2014 - 03.2015
High School Diploma -
Halls High School
- Reasonable suspicion drug test training certified.
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