Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Valentine

Greenville,TX

Summary

Dynamic and results-oriented professional with extensive experience in automotive and construction sectors, notably with GI Quick Lube and Safelite Auto Glass. Excelled in tire installation, auto glass repair, and customer service, significantly enhancing client satisfaction and loyalty. Demonstrated exceptional problem-solving abilities and a commitment to safety compliance, contributing to a loyal client base and operational excellence.

Overview

10
10
years of professional experience

Work History

Tire and Lube Technician

GI Quick Lube
01.2023 - 02.2024
  • Kept shop areas neat, clean, and free of safety hazards.
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Improved customer satisfaction by providing timely and accurate tire and lube services.
  • Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Maintained high standards of cleanliness in the work area to promote a safe environment for both employees and customers.
  • Balanced tires accurately to enhance vehicle stability and ensure smooth driving experiences for customers.
  • Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
  • Greeted customers and answered questions about oil changes and other services.
  • Developed loyal client base by consistently exceeding expectations in terms of service quality, speed, and professionalism.
  • Trained new technicians in company procedures and best practices, contributing to a high-performing team environment.

Auto Glass Installer

Safelite Auto Glass
08.2019 - 02.2021
  • Contributed to company''s reputation for quality workmanship by consistently producing flawless auto glass installations.
  • Utilized specialized tools and equipment effectively, resulting in precise cuts and perfect fits during auto glass installations.
  • Reduced repeat service requests by ensuring proper auto glass installation and addressing any concerns prior to job completion.
  • Continuously updated knowledge of industry trends and best practices through ongoing training and professional development opportunities.
  • Enhanced customer satisfaction by efficiently installing and repairing auto glass with attention to detail.
  • Provided exceptional customer service during mobile services appointments making it convenient for our clients.
  • Developed strong relationships with suppliers, ensuring timely delivery of high-quality materials for installations.
  • Managed inventory levels effectively, reducing waste and minimizing downtime due to lack of supplies.
  • Supported business growth by consistently receiving positive feedback from customers, leading to increased referrals.
  • Delivered prompt, reliable service for clients by completing installations within designated timeframes.
  • Maintained a safe work environment by adhering to established safety protocols and using appropriate personal protective equipment.
  • Expanded client base through word-of-mouth recommendations due to outstanding workmanship.
  • Improved overall productivity by maintaining an organized workspace and efficiently managing daily tasks.
  • Retained long-term clients who returned for additional services by establishing trust and rapport.
  • Replaced seals around windows to prevent water leakage and protect surrounding structures.
  • Met or exceeded company-defined quality and production goals.
  • Maintained inventory of automotive tools and installation materials.
  • Documented all service records and customer information to foster accuracy.
  • Provided quality auto glass installation services, windshield replacement, and crack repair.

Auto Glass Technician

Richardson Auto Glass
07.2017 - 08.2019
  • Collaborated with team members to ensure smooth workflow, resulting in timely project completion.
  • Accepted and processed payments for services.
  • Provided same level of care and attention to all customers, no matter vehicle value.
  • Maintained high-quality workmanship by adhering to industry standards and best practices in all tasks performed.
  • Kept tools and equipment in optimal working condition, ensuring consistent performance on each job.
  • Developed lasting client relationships by delivering exceptional service and follow-up care.
  • Applied primer, installed glass and monitored curing.
  • Replaced windshields and windows in vans, trucks and cars.
  • Provided mobile services, bringing convenience to customers at their preferred locations.
  • Provided detailed explanations of repair processes to customers, fostering transparency about the services being rendered.
  • Prepared surfaces by sweeping away debris, scrubbing glass and applying chemicals.
  • Wrote tickets, updated accounts and closed out work orders.
  • Improved customer satisfaction by providing efficient and professional auto glass repair and replacement services.
  • Participated in ongoing training workshops, honing skills as an Auto Glass Technician and staying current with industry advancements.
  • Kept work areas organized, clean and free of hazards.
  • Removed particles such as dirt and loose glass from damaged areas.
  • Obtained windshields and windows for specific makes and models of vehicles, identifying and addressing defects prior to installation.
  • Provided quality auto glass installation services, windshield replacement, and crack repair.
  • Maintained inventory of automotive tools and installation materials.
  • Replaced seals around windows to prevent water leakage and protect surrounding structures.
  • Met or exceeded company-defined quality and production goals.
  • Replaced and adjusted motorized and manual window-raising mechanisms to address damage or worn out parts.
  • Documented all service records and customer information to foster accuracy.

Car Salesperson

Adam Walker
06.2016 - 07.2017
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
  • Answered telephone and email inquiries from potential customers.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Completed registration paperwork and sales documentation.
  • Prepared purchased vehicles and completed final delivery checks.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Framing Carpenter and Demo

Donald Mathis
06.2015 - 06.2016
  • Expedited construction process by skillfully utilizing power tools such as pneumatic nail guns, circular saws, and drills.
  • Assured structural integrity of buildings through skilled installation of floor systems, walls, and roof trusses.
  • Delivered high-quality craftsmanship by consistently following architectural blueprints and specifications.
  • Successfully met deadlines through effective time management skills and prioritizing tasks according to project requirements.
  • Enhanced project efficiency by accurately measuring and cutting materials for framing carpentry tasks.
  • Minimized material waste by optimizing usage and properly storing surplus materials for future projects.
  • Prevented costly errors during the construction phase through meticulous review of plans before commencing any work.
  • Followed safety protocols when using nail guns, saws, and grinders.
  • Cut and joined wood, using precise measurements and proper techniques to create frames of different sizes
  • Disassembled frames for repair, refurbishment, or replacement.
  • Examined wood, work areas, and supplies for defects and damage before completing projects.
  • Installed frames and secured to walls and support structures.

Vacuum Tech

Lisa Dunham
06.2014 - 07.2015
  • Conducted informative presentations about advances in vacuum technology at industry conferences, raising company profile and attracting potential clients.
  • Collaborated closely with cross-functional teams such as engineers, quality control specialists, and production personnel for optimal results in project execution related to vacuum systems integration and maintenance.
  • Provided excellent customer support services addressing any issues or concerns regarding the proper functioning of installed vacuum equipment.
  • Streamlined maintenance processes for more efficient vacuum system upkeep and reduced downtime.

Education

High School Diploma -

Hamilton High School
Hamilton, MT
06.2015

Skills

  • Oil change expertise
  • Wheel Balancing
  • Tire Installation
  • Fluid Replacement
  • Alignment Adjustments
  • Filter Replacement
  • Tire Changing and Rotation
  • Dependable and Responsible
  • Fluid Checks
  • Customer Service
  • Tire Damage Repair
  • Oil Changes
  • Safety Compliance
  • Attention to Detail
  • Battery replacements
  • Replacing parts
  • Parts Ordering
  • Battery Installation
  • Problem-Solving
  • Brakes Replacement
  • Documentation skills
  • Tire Rotations
  • Flexible Schedule
  • Air Filter Replacement
  • Hand and power tools
  • Power Tool Operation
  • Cleaning skills
  • Installing windows
  • Molding Installation
  • Mobile site visits
  • Preparing surfaces
  • Trash Disposal
  • Car detailing
  • Replacing windshields
  • Repairing cracks
  • Ticket writing
  • Auto Glass Repair
  • Customer service skills

Timeline

Tire and Lube Technician

GI Quick Lube
01.2023 - 02.2024

Auto Glass Installer

Safelite Auto Glass
08.2019 - 02.2021

Auto Glass Technician

Richardson Auto Glass
07.2017 - 08.2019

Car Salesperson

Adam Walker
06.2016 - 07.2017

Framing Carpenter and Demo

Donald Mathis
06.2015 - 06.2016

Vacuum Tech

Lisa Dunham
06.2014 - 07.2015

High School Diploma -

Hamilton High School

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Michael Valentine