Michael Vales
Van Nuys,CA
Overview
14
14
years of professional experience
Work History
Senior Custodian
UCLA Santa Monica Hospital
11.2023 - Current
- Implemented efficient waste disposal practices to enhance hospital sanitation efforts.
- Conducted routine inspections to maintain cleanliness across patient care areas and common spaces.
- Upheld high standards for facility appearance by regularly performing detailed inspections of all areas, identifying any deficiencies and taking corrective action as needed.
- Improved facility cleanliness by implementing efficient custodial procedures and utilizing appropriate cleaning materials.
- Collaborated with other custodial staff to complete large-scale cleaning projects efficiently and within deadlines.
- Contributed to a positive workplace atmosphere by maintaining open communication with colleagues and supervisors regarding ongoing tasks and potential issues.
- Increased customer satisfaction by responding to requests for additional cleaning services in a timely manner.
- Enhanced workplace safety by promptly addressing potential hazards, such as spills or broken equipment.
- Played a key role in emergency preparedness by participating in drills, maintaining knowledge of evacuation procedures, and ensuring all safety equipment was functional and accessible.
- Sanitized and maintained floors by sweeping, mopping and refinishing.
Armed Security Guard
Southwest Patrol
07.2019 - 10.2023
- Maintained order and safety while providing customer service and information to facility visitors.
- Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Tracked vehicles on premises, including license plate numbers.
- Maintained high levels of alertness throughout shifts.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Service Porter
Keyes Chevrolet
01.2015 - 07.2019
- Maintained cleanliness and organization of service area to enhance customer experience.
- Assisted technicians with vehicle preparation and documentation for efficient service operations.
- Conducted thorough inspections of vehicles upon arrival to identify any service needs.
- Coordinated with service team to ensure timely vehicle deliveries and customer satisfaction.
- Trained new porters on safety protocols and operational procedures to improve team efficiency.
- Monitored equipment functionality and reported issues promptly to prevent service delays.
- Demonstrated commitment through impeccable attendance and quality performance.
- Performed cleaning and maintenance duties as directed.
Courtesy Clerk/Meat Clerk
Ralphs Grocery Store
07.2012 - 01.2015
- Provided exceptional customer service by assisting shoppers with inquiries and locating products.
- Maintained cleanliness and organization of store aisles to enhance shopping experience.
- Collaborated with team members to restock shelves and ensure product availability for customers.
- Assisted in inventory management by monitoring stock levels and reporting discrepancies to management.
- Trained new staff on store policies, procedures, and best practices for customer interactions.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
Education
High School Diploma -
Birmingham Community Charter High School
Van Nuys, CA05.2011
Skills
- Strong communication skills
- Organizational growth
- Reliability and punctuality
- Physical stamina and strength
- Equipment operation
- Health and safety regulations
- Chemical handling
- Quality control standards
- Decision making aptitude
- Problem-solving capacity
Timeline
Senior Custodian
UCLA Santa Monica Hospital
11.2023 - Current
Armed Security Guard
Southwest Patrol
07.2019 - 10.2023
Service Porter
Keyes Chevrolet
01.2015 - 07.2019
Courtesy Clerk/Meat Clerk
Ralphs Grocery Store
07.2012 - 01.2015
High School Diploma -
Birmingham Community Charter High School