Michael VanPelt
Little Rock,AR
Summary
Professional administrative expert prepared for Office Coordinator roles with history of enhancing office productivity and supporting team success. Adept at managing schedules, coordinating meetings, and handling communications. Reliable team player who adapts to changing needs and focuses on achieving organizational objectives with strong organizational and interpersonal skills.
Overview
18
18
years of professional experience
Work History
Customer Service/ Office Coordinator -FT
XPO Logistics
01.2021 - Current
- Assisting customer with quality info on their freight shipments
- Scheduling daily deliveries and picking up of customer shipments
- Assisting drivers with any info on their daily deliveries
- Coordinating with shippers on any returns or damage freight
- Tracking of freight movements with shippers and customers
- Keeping office running smooth with assistance to all needed reps
- Ordering of office supplies, drivers uniforms and equipment
- The issuing of name badges including taking digital photos of all employees
- Inputting info including scanning of drivers paperwork for billing purposes
- Organizing of office storage spaces
Customer Service/Technical Support Rep.-FT
ATN International
01.2013 - 01.2021
- Providing excellent customer assistance to all inbound and outbound calls
- Providing customer assistance with customer personal account in billing, providing balance info including taking payments, payment arrangements, online account support
- Applying directions to successful troubleshooting cellphones and internet services Including land line phones, smartphones, home and portable internet modems, Wi-Fi routers
- Scheduling in route mobile tech support agents to customers home for assistance
- Assisting answering computer related questions including accessory and installing
Customer Service/Technical Support Rep.-FT
Verizon Wireless
01.2007 - 01.2013
- Answer billing and account queries including online account setups
- Provide excellent customer assistance for all inbound and outbound calls
- Educate customers with directions to successfully troubleshoot cellphones and internet devices
- Provide technical assistance for modems and Wi-Fi routers
- Assist store Reps with new cellphone activation, troubleshooting devices
- Schedule mobile tech support agents to customer's homes for assistance
Education
High school diploma -
Graduate Hall High School
Pulaski Tech College
Skills
- Schedule coordination
- Office administration
- Office management
- Customer service
Timeline
Customer Service/ Office Coordinator -FT
XPO Logistics
01.2021 - Current
Customer Service/Technical Support Rep.-FT
ATN International
01.2013 - 01.2021
Customer Service/Technical Support Rep.-FT
Verizon Wireless
01.2007 - 01.2013
Pulaski Tech College
High school diploma -
Graduate Hall High School
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