Michael Varetoni
Meridian,MS
Summary
Dynamic management professional with a proven track record at McDonald's, excelling in project management and conflict resolution. Successfully streamlined waste management procedures, enhancing recycling efforts and reducing employee turnover. Adept at strategic planning and cross-functional collaboration, fostering team leadership and driving operational excellence.
Overview
4
4
years of professional experience
Work History
Management
McDonald's
03.2024 - Current
- Facilitated group counseling sessions addressing topics such as stress management, time management, decision-making skills, and conflict resolution techniques.
- Assisted in inventory management by conducting regular counts, verifying stock levels, and reporting discrepancies to management.
- Created team strategy for SDLC automation, configuration management and release management.
- Supervised distribution management, vehicle management and contingency operations.
- Used strong technical management, program management, and cross-group collaboration skills to lead diverse functional teams.
- Streamlined waste management procedures, significantly improving recycling efforts.
- Demonstrated conflict management skills while supervising employees.
- Maximized category turnover through proactive management strategies.
- Utilized approved behavior management strategies to maintain discipline.
- Reported safety issues or accidents to management.
- Developed strong time management skills that allowed for the simultaneous management of multiple projects without sacrificing quality or deadlines.
- Handled replenishment management system (RMS) requests.
- Communicated with coworkers and management to report challenges.
- Coordinated communications between management, staff and customers.
- Ensured accurate inventory management, conducting regular audits, and reporting discrepancies to management.
- Mentored junior associates in best practices for project management, time management, and problem-solving techniques.
- Reduced employee turnover through comprehensive performance management systems.
- Assisted in recruitment, orientation and ongoing management.
- Collaborated with upper management on strategic planning initiatives, contributing valuable insights based on firsthand experience in daily operations management.
- Supported store management with inventory management tasks, ensuring adequate stock levels at all times.
Customer Service Cashier
Frostop
06.2021 - 03.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
Education
RAIDIO COMMUNICATIONS - Business
05.1989
Hamburger U - Management Training
1988
Regular
05.1985
Skills
- Project management
- Data analysis
- Inventory management
- Time management
- Customer service
- Conflict resolution
- Team leadership
- Employee training
- Strategic planning
- Cross-functional collaboration
- Waste management
- Performance management
- Quality assurance
Timeline
Management - McDonald's
03.2024 - Current
Customer Service Cashier - Frostop
06.2021 - 03.2023
Northern Illinois University - RAIDIO COMMUNICATIONS, Business
McDonald's - Hamburger U, Management Training
St Charles High School - , Regular