Michael Vargas
Houston,TX
Summary
Experienced in IT end-user support, seamlessly combining teaching background with technical expertise to deliver efficient and effective support solutions. Renowned for strong communication skills, with a proven ability to troubleshoot issues, educate users, and empower them to optimize technological capabilities. Focus on providing exceptional support, striving to ensure seamless user experiences and foster a productive and collaborative work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Director of Technology/Robotics Teacher
Northland Christian School
08.2021 - Current
- Implement network security measures such as firewall rules, content filtering, and intrusion detection/prevention systems using the Cisco Meraki cloud-based platform
- Managed and maintained network infrastructure, including monitoring device performance, applying firmware updates, and troubleshooting connectivity issues
- Assisted in the installation, configuration, and maintenance of Cisco Meraki wireless access points and switches
- Providing training sessions or workshops to help staff, teachers, or administration become more proficient with technology tools and learning management systems
- Planned and implemented curriculum to teach up-to-date technology to 50 students.
- Served as primary decision-maker for internal technology spending, creating budget guidelines to reduce waste and decrease unnecessary upgrades.
Technology Coordinator
DECATS at Incarnate Word Academy
06.2019 - Current
- Provided technical support to teachers, students, and administrative staff via helpdesk systems
- Installing, updating, and configuring operating systems, educational software, learning management systems (LMS), student information systems (SIS), and other applications used for teaching, learning, and administrative tasks
- Responsible for setting up and testing sound equipment and mixing audio tracks for morning and afternoon student productions
- Supported 30 teachers in implementing various educational strategies to create conducive learning environment.
- Debugged, troubleshot and diagnosed issues with network infrastructure, computers and peripheral devices.
Technology Coordinator/Teacher
St. Ambrose Catholic School
08.2018 - 07.2021
- Implemented a ticketing system to diagnose and resolve technical issues reported by teachers and staff
- This includes problems with hardware, software, network connectivity, and peripherals
- Setting up new computers, printers, scanners, and other hardware devices
- Troubleshooting hardware issues and coordinating repairs or replacements when necessary
- Creating, modifying, and deactivating user accounts for various systems and applications
- Assisting with the procurement process for new hardware and software, including researching options, obtaining quotes, and coordinating purchases with vendors
Education
Master of Arts - Education/Adult Education and Training
University of Phoenix
Bachelor of Arts - History, Secondary Education
University of Texas At El Paso
El Paso, TX05.2008
Skills
- Windows Operating System Expertise
- MacOS Operating System Expertise
- IP Networking Proficiency
- Ethernet
- DNS Management Expertise
- Secure Network Connectivity Solutions
- Firewall Security Implementation
- Skilled in MS Office Applications
- Experience with Google Workspace Applications
- Cisco Meraki Administration
Certification
- CompTIA A+ Training - 3 months
Timeline
Director of Technology/Robotics Teacher
Northland Christian School
08.2021 - Current
Technology Coordinator
DECATS at Incarnate Word Academy
06.2019 - Current
Technology Coordinator/Teacher
St. Ambrose Catholic School
08.2018 - 07.2021
Master of Arts - Education/Adult Education and Training
University of Phoenix
Bachelor of Arts - History, Secondary Education
University of Texas At El Paso
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