Michael Varona Santifer
Las Vegas
Summary
Versatile and achievement-oriented professional with a background at Stewart Electric, adept in commercial and residential wiring (hard skill) and exceptional problem-solving abilities (soft skill). Excelled in enhancing customer satisfaction and efficiently managing high-volume tasks, demonstrating a commitment to excellence and attention to detail.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Apprentice Electrician
Stewart Electric
08.2022 - Current
- Pulled wiring to receptacles, panels, disconnects, and various units while terminating wires in designated equipment.
- Installed conduit across ceilings, beneath ground surfaces and within wall structures
- Replaced outdated light ballasts and fixtures alongside removing obsolete pipes and whips during demolition work
Customer Care Representative
T Mobile
09.2018 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
Delivery Driver
Amazon
05.2016 - 07.2018
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries in a timely manner
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Postal Carrier
Postal Service
07.2015 - 03.2016
- Efficiently managed high volumes of mail during holiday seasons, ensuring all packages were delivered on time despite increased workload.
- Consistently met delivery deadlines through effective time management skills and prioritization of tasks.
- Maintained a safe work environment by adhering to postal regulations and safety guidelines during mail deliveries.
- Handled sensitive materials, such as confidential documents and pharmaceutical deliveries, with discretion and care.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Planned and cased mail in sequence of delivery for designated route.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
Cafe Worker
Sam’s Club
03.2014 - 02.2016
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
Education
Never Completed - Criminal Justice
Volunteer State Community College
Gallatin, TNBeech High School
Hendersonville, TN05.2010
Skills
- Hand and power tools
- Problem-solving
- Attention to detail
- Customer service
- EMT/PVC conduit
- Commercial wiring
- Residential wiring
Certification
Entry level electrical technician
Timeline
Apprentice Electrician
Stewart Electric
08.2022 - Current
Customer Care Representative
T Mobile
09.2018 - 05.2022
Delivery Driver
Amazon
05.2016 - 07.2018
Postal Carrier
Postal Service
07.2015 - 03.2016
Cafe Worker
Sam’s Club
03.2014 - 02.2016
Never Completed - Criminal Justice
Volunteer State Community College
Beech High School
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