MICHAEL VASQUEZ
Spring Valley,CA
Summary
Dedicated Community Director with 15-year history of success in community support and engagement. Builds strong relationships between residents, families and staff. Proactive and industrious with proficiency in multiple property management software's.
Overview
19
19
years of professional experience
Work History
Community Director
FPI Management
San Diego, CA
10.2021 - Current
- Built relationships with residents, families and community.
- Developed and implemented unique and engaging activities for residents.
- Maintained documentation, wrote reports and tracked expenses using Yardi.
- Oversaw facilities maintenance and repairs to improve resident quality of life.
- Accepted and processed payments for regular costs and special fees.
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
- Communicated effectively with owners, residents and on-site associates.
- Kept properties in compliance with local, state and federal regulations.
- Promoted positive company and owner relationships through proactive attention to concerns.
- Analyzed and evaluated monthly and quarterly financial statements.
- Administered property-related budgets, reviewed invoices and tracked costs.
- Maximized rental income while minimizing expenses through effective planning and control.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Maintained constant balance and accounting of property petty cash account.
Resident Relations Manager
UDR
Tampa, FL
10.2020 - 10.2021
- Reported and documented maintenance requests and scheduled appropriate services.
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Collected, recorded and deposited monthly rents from over 200 tenants.
- Coordinated vendors such as carpet cleaners, tilers, cable suppliers and satellite and phone service providers.
- Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
- Used One-Site and On-Site to maintain resident database of personal information, repairs and lease agreements.
- Advertised on internet ad forums and obtained potential residents through lead generation.
- Coordinated appointments to show marketed properties.
- Responded to Common Area Maintenance (CAM) inquiries.
Community Manager
ConAm Management
, CA
03.2020 - 09.2020
- 184-unit count
- Maintained delinquency and came up with creative ideas during Covid-19 pandemic
- Increased Kingsley review scores from 3.0 to 4.21 in 90 days by providing excellent customer service and asking for feedback
- Conducted on-going training with new hires to prepare for Assistant Manager positions
- Prepared weekly and monthly reports
- Suggested rental rate recommendations to Regional Manager.
Assistant Manager
Decron Properties
Carlsbad, CA
04.2018 - 03.2020
- 450 unit count
- Maintaining organized and updated resident files and records
- Managing budgets, accounts, rent collections, and tenant notices
- Inspecting property conditions and coordinating maintenance activities.
Assistant Manager
Essex Property Trust
San Diego, CA
06.2017 - 04.2018
- 192 unit count
- Addressing and resolving residents’ questions, concerns, and complaints in a timely manner
- Completed accounting responsibilities including revenue management, collections, and timely processing of Deposit Accounting
- Maintained highest level of customer service for prospects, residents, vendors, and corporate departments.
Leasing Specialist/Leasing Manager
BRE Properties Inc/Essex Property Trust
San Diego
08.2009 - 06.2017
- 616-unit count
- Recording and updating details of prospective and existing residents into computer database swiftly
- Advertising available properties and conducting property tours
- Completing lease applications and assisting with verification of application information.
Sales Associate/Assistant Manager
Brookstone
San Diego, CA
07.2003 - 08.2009
- Managed store by driving sales performance and controlling expenses
- Developed sales associates to successfully close sales
- Maximized sales performances both individually and through effectively directing Sales Associates.
Education
High School Diploma - General Education
University City High School
Skills
- Local and State Laws
- Microsoft Excel
- Operating Cost Tracking
- Administrative Leadership
- Financial Statements
- Repair Planning
- Microsoft Access
- Google Drive
- Performance Assessment
- Microsoft Windows
- Financial Analysis
Additional Information
- Awards , Gross Closing Award (2010, 2012, and 2013) - BRE Properties Inc. Star Leaser Award (2014, 2015, 2016, and 2017) - Essex Property Trust
Timeline
Community Director
FPI Management
10.2021 - Current
Resident Relations Manager
UDR
10.2020 - 10.2021
Community Manager
ConAm Management
03.2020 - 09.2020
Assistant Manager
Decron Properties
04.2018 - 03.2020
Assistant Manager
Essex Property Trust
06.2017 - 04.2018
Leasing Specialist/Leasing Manager
BRE Properties Inc/Essex Property Trust
08.2009 - 06.2017
Sales Associate/Assistant Manager
Brookstone
07.2003 - 08.2009
High School Diploma - General Education
University City High School
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