Michael Vasquez

Responsible for identity validation and account creations in Active Directory and Cerner as well as the provisioning of appropriate access
Admin Imprivata console for badge access
Admin the Bedrock system to facilitate provider access for prescribing controlled substances
Collaborate with other departments to ensure seamless user onboarding
Play a pivotal role in cross-functional communication for the integration and testing of Saviynt to further enhance identity and access management capabilities

• Act as specialty support for help desk
• Manage ticket queue for Irvine Area and nationwide when necessary via Jira and Service Now with issues ranging from basic computer problems to networking
• Responsible for preparing 20- 50 new hire computers every week and for setting up new devices including: Laptops (Windows/MacOS), Desktops, iPads, and iPhones. Shortly after joining the company, established a 100% success rate in getting new employees their computers by their start date
• Manage user accounts/computers via Active Directory and Azure Active Directory
• Manage Macs using MDM solution Jamf
• Admin multiple SaaS platforms including Slack, Zoom, Office 365, Docusign, and Adobe
• Coordinate with vendor to manage printers
• Manage printer servers for all regions using on-prem Windows servers and Papercut application
• Currently working on moving printer servers to AWS

• Provided end user support for 1500+ employees across 13 regions
• Managed user access via Active Directory groups or custom perimeters within file server
• Purchased, setup and deployed desktops, laptops, mobile phones and tablets
• Managed Verizon Business account and used Airwatch for Mobile Device Management
• Established Sales and Construction offices with necessary computer equipment including network wiring, copier rental, computers and ISP services
• Managed tickets ranging from office moves to software issues via Service Now ticketing system
• Contributed to knowledge base using Confluence
• Collaborated with vendors to ensure AV functionality, security system and building management
• Administered Exchange on-prem & O365 hybrid environment
• Administered multiple SaaS platforms including Salesforce and Docusign

• First point of contact for any issue encountered ranging from facilities issues to e-waste to server issues.
• Provided end user support when necessary via email or phone call
• Collaborated with other teams to identify solutions for unique issues users encountered
• Fast paced environment that required swift troubleshooting to maintain work load

• Responsible for knowledge of protection, warranties and product sales
• Designated as Windows 8 expert and tasked with performing user education upon new computer purchase
• Provided consultation for computer repair and in home installations
• Aided Advanced repair technician, when available, with computer troubleshooting and repair
• Knowledgeable reference for consumer software