Michael Vasquez
Patterson,CA
Summary
Highly motivated Service Manager with 19 years of Manager experience in Security, Medical, Pest Control Industries. Areas of management include Team Building, Customer Relations, Emergency Response Training and Staffing. Offering a proven ability to consistently drive results through the building and leading of high-performance teams. Offering excellent communication skills and an ability to effectively collaborate across all levels of an organization.
Overview
19
19
years of professional experience
Work History
Operations Manager
Purcor Pest Solutions
10.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Service Manager
Aptive Environmental
Livermore, CA
04.2016 - 10.2017
- Monitored product quality and communicated necessary improvements to Technician Department.
- Developed written plans and obtained customer consent to proceed.
- Met with customers to discuss service needs and offer available solutions.
- Managed a team of 20+ Service Technicians, Office Personnel and Sales Representatives processes to ensure compliance with Pest Control policies for our Office Branch.
- Met with key customers to discuss their service needs and develop effective and practical solutions.
- Guided techs on Pest Control equipment repair, tool usage and equipment operation.
- Spearheaded cross-functional initiative to achieve Customer Satisfaction.
Onsite Medic/ Assistant Security Manager
Universal Protection Service
San Jose, CA
01.2006 - 04.2016
- Responded to client Medical Emergencies and Security Emergencies.
- Supported the Account Manager with daily operational functions.
- Verified data integrity and accuracy.
- Entered details such as daily operations, staff attendance and response logs into the computer system.
- Managed a team of 40+ Emergency Response Team Members.
- Taught CPR/AED Classed to Staff and Contractors onsite.
- Instructed on OSHA Hazard Safety Training to Staff and Contractors.
Education
Emergency Medical Technician - Emergency Medicine
First Lady Permanente, LLC
Turlock, CA2018
High School Diploma - undefined
William C. Overfelt High School
San Jose, CA2000
Skills
- Budgeting
- Customer service management
- Team leadership
- Proficient in Microsoft Work/Excel/Google Docs
- Contract management
- Task delegation
- Staff management
Timeline
Operations Manager
Purcor Pest Solutions
10.2021 - Current
Service Manager
Aptive Environmental
04.2016 - 10.2017
Onsite Medic/ Assistant Security Manager
Universal Protection Service
01.2006 - 04.2016
Emergency Medical Technician - Emergency Medicine
First Lady Permanente, LLC
High School Diploma - undefined
William C. Overfelt High School
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