Michael Vaughan
Brunswick,GA
Summary
At Sea Island Acquisitions, I excelled as a Butler, enhancing guest experiences through meticulous organization and personalized service, which included coordinating travel and managing events. My leadership in training staff and implementing security measures showcases my hard skill in decision-making and my soft skill in effective communication, significantly improving team performance and guest satisfaction.
Professional with substantial expertise in delivering exceptional service and maintaining high standards. Adept at managing household operations, ensuring seamless coordination and impeccable presentation. Strong emphasis on collaboration and adaptability, consistently achieving desired outcomes. Known for discretion, reliability, and effective communication skills.
Overview
20
20
years of professional experience
Work History
Butler
Sea Island Acquisitions
03.2005 - Current
- Maintained high standards of cleanliness and organization throughout the property, resulting in a consistently welcoming environment for residents and guests.
- Coordinated travel arrangements for family members and guests, leading to hassle-free trips and enjoyable experiences.
- Assisted with event planning and execution, ensuring successful gatherings that left lasting impressions on attendees.
- Enhanced guest experiences by providing personalized and attentive services as per their preferences.
- Encouraged clients to take part in activities tailored to individual needs.
- Participated in team meetings and staff training sessions.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Handled correspondence on behalf of the employer, ensuring timely responses while maintaining appropriate discretion with sensitive information.
- Conducted regular inventory checks on hotel items, addressing any discrepancies promptly to avoid shortages or overstocking issues.
- Safeguarded valuable assets within the hotel by implementing security measures and protocols when necessary.
- Trained staff members in various aspects of butler service, enhancing their skills and improving overall team performance.
- Maintained professional yet personable relationship with employer by observing social boundaries and standards of privacy and confidentiality.
- Provided support during emergencies or crises within the hotel, acting swiftly and calmly to mitigate potential issues and ensure safety for all occupants.
- Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
Education
High School Diploma -
Decatur High School
Decatur, AL12-1998
Skills
- Team supervision
- Task prioritization
- Client satisfaction
- Team building
- Flexible schedule
- Heavy lifting
- Decision-making
- Verbal and written communication
- Effective communication
- Fine dining service
- Team collaboration
- Valid Driver's license
Timeline
Butler
Sea Island Acquisitions
03.2005 - Current
High School Diploma -
Decatur High School
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