Michael Vazquez
New York
Summary
Deliver exceptional service resulting in more meaningful outcomes aligning with the company's goal. Deepening relationships and trust through working collaboratively with the team to ensure company productivity and success.
Overview
16
16
years of professional experience
Work History
Customer Experience Coordinator
TD Bank
09.2017 - Current
- Consistently executed appropriate behaviors to deliver quality customer service experience in the store
- Conducted needs-based conversations and offers financial solutions to meet customer needs
- Made quality referrals to appropriate partners
- Responsible for making sound decisions and timely problem resolution
- Provided exceptional customer service by meeting all customer demands relating to both teller and some platform activities
- Focused on servicing the customer, on both the teller line and platform, with the added responsibility of simple product sales; Activities included but were not limited to: teller transactions, open/close personal deposit accounts, Debit Card/Credit Card issues, Regulation E, Mobile and On-Line banking
- Brought in referrals to store colleagues and partners to support the broader more complex financial needs of customers
- Trained and acted as a mentor to new Tellers.
Financial Service Representative
TD Bank
03.2016 - 09.2017
- Sold insurance products to new and existing Customers
- Meet with customers and prospects and develops understanding of other financial objectives and needs
- Assessed customer information and suggested appropriate product and service solutions
- FSRs are required to maintain active registration with State Life & Health Insurance licensing
- FSRs act in a dual role as FSR and Customer Service Representative and are the primary contact and resource for large/complex credit needs within the store
- Employee must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry
Teller
TD Bank
06.2014 - 02.2016
- Processed regular teller transactions for customers including servicing customer accounts, accepting loan payments, accepting safe deposit box payments, processing sales of gift cards, cashing checks, verifying currency, balancing cash drawer, night deposits, correcting discrepancies and making necessary adjustments
- Balancing Automated Teller machines (ATMs) and Teller Cash Dispensers (TCD)/ Teller Cash Recyclers (TCR) as necessary
Electronics Department Supervisor
Staples
03.2013 - 05.2014
- Served as a manger overseeing the electronics department team
- Handled scheduling, inventory, service intakes, employee training and sales coaching
- Cash-handling management
- Addressed customer service complaints
- Worked alongside other members of store leadership to facilitate daily operations.
Electronic Sales Associate
Staples
03.2012 - 02.2013
- Engaged in sales of electronic equipment
- Responsible for booking service appointments and updating inventory
- Cash-handling management.
Sales Associate
Active World Solutions
01.2008 - 02.2012
- Managed existing client accounts
- Acquired new client accounts
- Coordinated with company design team and warehouse
- Served as a liaison assessing client needs and curating proposals to fit those needs
- Oversaw product quality control
- Represented company during national conventions.
Education
Health
Borough of Manhattan Community College
New York, NY05.2025
Mathematics
University of Albany
Albany, NY01.2011
Skills
- Trained in FDIC compliance, upholding state and federal regulatory standards in customer information protection and privacy
- Trained in fraud prevention, identity theft and identifying elder abuse through financial means
- Well-versed in using customer information interfaces and systems such as ENCORE, Fidelity, Sales Force, Titan web, C-Mod and Lotus notes
- Well-versed in using Microsoft Office products
References
Available Upon Request
Timeline
Customer Experience Coordinator
TD Bank
09.2017 - Current
Financial Service Representative
TD Bank
03.2016 - 09.2017
Teller
TD Bank
06.2014 - 02.2016
Electronics Department Supervisor
Staples
03.2013 - 05.2014
Electronic Sales Associate
Staples
03.2012 - 02.2013
Sales Associate
Active World Solutions
01.2008 - 02.2012
Health
Borough of Manhattan Community College
Mathematics
University of Albany
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