Michael V. Dima
Stony Point,NY
Summary
Resourceful individual known for high productivity and efficient task completion. Possess specialized skills in strategic planning, financial management, and customer service excellence. Excel in communication, leadership, and problem-solving to navigate challenges and drive growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Owner/ Operator
One Call Cleaning Services LLC
Bardonia, New York
05.2022 - Current
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
Director of Operations
Charter Property Management, INC.
Nanuet, New York
03.2013 - Current
- Addressed concerns and facilitated resolutions of community-related challenges.
- Managed and supervised on site activities
- Created policies and procedures for improved workflow processes.
Associate Banker
JPMorgan Chase
Garnerville, NY
06.2022 - 05.2023
- Provided customer service by attending to their inquiries and requests for information.
- Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
- Resolved customer complaints in a timely manner while adhering to bank policies and procedures.
Sales Associate/Shipping Manager
Good Guys Guns & Ammo
Nanuet, NY
02.2021 - 05.2022
- Assisted with gunsmithing.
- Utilized NICS software for background checks.
- Built professional relationships with customers to encourage repeat business.
Volunteer Firefighter
Columbian Fire Engine Co#1
Spring Valley, NY
11.2018 - 11.2020
- Assisted in the operation of fire suppression equipment.
- Communicated with other members of the team to coordinate activities at a scene.
- Inspected and maintained firefighting gear to ensure proper functioning.
Education
Bachelor of Science - Criminal Justice
CUNY John Jay
New York, NY05-2017
Some College (No Degree) - Criminal Justice
SUNY Rockland
Suffern, NYSkills
- Reliable Team Member
- Strong communication skills
- Exceptional problem solver
- Experienced with computers
- Operations Management
- Documentation And Reporting
- Relationship building and management
Certification
- Clarkstown Youth Police Academy (2013)
- First Aid I CPR AED (2024)
- Active Violence Emergency Response Training (AVERT) (2024)
Timeline
Associate Banker
JPMorgan Chase
06.2022 - 05.2023
Owner/ Operator
One Call Cleaning Services LLC
05.2022 - Current
Sales Associate/Shipping Manager
Good Guys Guns & Ammo
02.2021 - 05.2022
Volunteer Firefighter
Columbian Fire Engine Co#1
11.2018 - 11.2020
Director of Operations
Charter Property Management, INC.
03.2013 - Current
- Clarkstown Youth Police Academy (2013)
- First Aid I CPR AED (2024)
- Active Violence Emergency Response Training (AVERT) (2024)
Bachelor of Science - Criminal Justice
CUNY John Jay
Some College (No Degree) - Criminal Justice
SUNY Rockland
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