Michael Veazey
Rockwall,TX
Summary
I am a associate skilled at mentoring and leading new team members on company procedures. Dedicated to ensuring clients receive the optimal level of care while promoting available products and services. Highly adaptable worker completing quality work quickly and effectively. Offers strengths in customer service and teamwork. I have always been willing to work any available shift and able to lift around 200 pounds. Highly experienced in performing excellent customer service and communication. Astute Associate experienced at working with diverse groups of individuals in fast-paced environments. The Golden rule: Treat others the way I want to be treated, is something I have lived my whole life by and use in each and every job.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Service Manager
Massey Services
06.2024 - Current
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Resolved customer complaints in professional and timely manner.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Analyzed service reports to identify areas of improvement.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored service staff performance and provided feedback for improvement.
- Implemented strategies to increase customer service satisfaction ratings.
Pest Tech
Massey Services
12.2019 - 06.2024
- Educated and advised customers on preventive measures to reduce pest infestations.
- Complied with safety guidelines and regulations with during pest control processes.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
- Drove to customer residences and places of business to inspect for pests.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Adhered to most stringent safety procedures when applying chemicals.
- Fostered excellent service leading to positive online reviews.
- Used integrated pest management (IPM) treatments to eliminate pests from residential and commercial properties.
Associate
Walmart
09.2015 - 12.2019
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Successfully communicated with all team members to navigate job duties and complete daily tasks
- Ensured daily sales goals were met by mentoring and coaching other team members
- Maximized customer interactions by promptly identifying needs and wants
- Increased customer satisfaction by [Number]% within department
Private First Class
Texas National Guard
08.2018 - 03.2019
Assistant Manager
Whataburger
12.2012 - 09.2015
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Supported staff development and goal attainment by focusing on skill development and job satisfaction
- Increased sales revenues by [Number] % over [Timeframe] by promoting complementary products and educating customers about store promotions
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Trained team members in successful strategies to meet operational and sales targets
- Submitted reports to senior management to aid in business decision-making and planning
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Monitored employee performance and developed improvement plans
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Handled customer service by dealing with complaints, organizing stock and answering customer questions
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance
- Supervised team of 8 employees and provided feedback on performance
- Mentored 8-member sales team in applying effective sales techniques and delivering top-notch customer service
Crew Member
McDonald's
03.2010 - 11.2012
- Collaborated with team members to complete efficient work and bring in top hauls
- Closely followed protocols for emergency situations, maintaining calmness and efficiency
- Maintained high levels of productivity by efficiently cleaning and washing cooking equipment
Education
Associate of Arts - Criminal Justice
Collin County Community College District
Plano, TXHigh School Diploma -
Rockwall Highschool
RockwallSkills
- Good attention to detail
- Very dependable
- Quick Adaptation
- Physically Capable
- Multitasking
- Computer competencies
- Communication skills
- Customer service orientation
- Conflict resolution
Certification
Certified Applicator
Timeline
Service Manager
Massey Services
06.2024 - Current
Pest Tech
Massey Services
12.2019 - 06.2024
Private First Class
Texas National Guard
08.2018 - 03.2019
Associate
Walmart
09.2015 - 12.2019
Assistant Manager
Whataburger
12.2012 - 09.2015
Crew Member
McDonald's
03.2010 - 11.2012
High School Diploma -
Rockwall Highschool
Associate of Arts - Criminal Justice
Collin County Community College District