Summary
Overview
Work History
Education
Skills
Core Focus
Hobbies and Interests
References
Timeline
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Michael Vial

Chicago,IL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact operational success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Delivery Driver

DoorDash & Uber Eats
10.2021 - Current
  • Improved customer satisfaction by ensuring timely and accurate deliveries of orders.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools; delivered orders to customer doorsteps and business offices.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Increased repeat business through excellent customer service and proactive communication ensuring the prompt resolution of any issues or concerns.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Consistently demonstrated the high-level performance of a dedicated and friendly individual experienced in safely navigating busy city streets. Adept at following route and delivery instructions. Highly organized with proven track record of providing excellent customer service.

Assistant Retail Manager

Gameday Spirit Fanstore
01.2017 - 05.2021
  • Engaged directly with customers as the manager on duty to offer assistance and resolve complaints. Maximized sales by developing creative merchandising displays that showcased products effectively. Streamlined inventory management for increased efficiency and improved product availability.
  • Led a team of sales associates, providing ongoing training and performance feedback to ensure top-notch customer service. Involved in the interview process as well as directly trained new employees ensuring they were well-equipped to provide exceptional customer service from day one. Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Contributed to the development of store policies and procedures, ensuring consistency in operations and a high level of customer service across the board. Supported senior management in implementing and upholding these store policies and procedures.
  • Coordinated regular staff meetings to address challenges, share successes, and maintain open lines of communication. Actively cultivated high employee morale through fostering a positive work environment and clear communication of expectations leading to enhanced employee retention.
  • Opened and closed locations and managed daily store operations, maintaining a clean, organized, and efficient working space for staff and customers alike. Tracked daily cash handling, reconciled sales and prepared bank deposits.
  • Oversaw, executed, and maintained the successful web fulfillment of an ecommerce website; responded promptly and thoroughly to the corresponding customer service needs via email. Trained and equipped fellow sales associates on all aspects of the ecommerce fulfillment process.

Sales Associate, Keyholder (Shift Leader)

Gameday Spirit Fanstore
02.2015 - 01.2017
  • Increased sales revenue by consistently maintaining a high level of product knowledge, as well as by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Education

Elgin Community College
Elgin, Illinois
01.2014

Geneva Community High School
Geneva, Illinois
05.2012

Skills

  • Works well in a Team Environment
  • Quick Learner/Teachable
  • Excellent customer service skillset
  • Sharp attention to detail
  • Strong problem solving skills
  • Personable and Considerate

Core Focus

Hardworking, dependable leader with a passion for positively impacting others and delivering quality service.

Hobbies and Interests

  • Active member of Hope Culture Church in Elgin, IL
  • Serving weekly in Worship and Kids Ministry
  • Encouraging and helping others reach their full potential

References

  • Dan Dominguez - Hope Culture Church Lead Pastor - 847-401-6208
  • Allison Dominguez - Hope Culture Church Kids Director - 217-621-6257
  • Cory Shumard - Gameday Spirit Fanstore Store Manager - 217-722-0306

Timeline

Delivery Driver

DoorDash & Uber Eats
10.2021 - Current

Assistant Retail Manager

Gameday Spirit Fanstore
01.2017 - 05.2021

Sales Associate, Keyholder (Shift Leader)

Gameday Spirit Fanstore
02.2015 - 01.2017

Elgin Community College

Geneva Community High School

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Michael Vial