Michael Vickers

Oversaw all operations with regard to the movement of packages in and out of the district, the area encompassing all of Arizona, Southern Nevada, eastern California and western New Mexico. Operations included 20 facilities with over 4,500 employees. This area averaged 500k inbound and outbound packages daily. Responsible for all aspects of the business including Human Resources. The Director role also works closely with worldwide and field sales groups to grow and maintain customer relationshsips.

• Provided strong leadership to enhance team productivity and morale.
• Led cross-functional teams to achieve project milestones and deliver high-quality results.
• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
• Improved team performance by providing comprehensive training and fostering a collaborative work environment.
• Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
• Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
• Mentored junior staff members for skill development and career progression within the organization.
• Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.

• Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
• Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
• Managed resources effectively to avoid unnecessary delivery delays.
• Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
• Supervised delivery staff and general productivity.
• Implemented risk mitigation strategies to minimize potential disruptions caused by unforeseen events or issues.
• Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Led hiring, onboarding and training of new hires to fulfill business requirements.