Summary
Overview
Work History
Education
Skills
Timeline
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Michael Vieira

Michael Vieira

Atwater,CA

Summary

I am a driven, loyal and honest leader with 7+ years of supervision/management experience. Well organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker while providing excellent customer service within dynamic environments. An extremely humbled family man with lots to work for. Looking for a great opportunity to utilize my skills.

Overview

20
20
years of professional experience

Work History

Deli Manager/ Asst. Grocery Manager

Sprouts Farmers Market
Merced, CA
02.2023 - Current
  • Manage the daily output, production, and display of Deli products
  • Responsible for hiring, onboarding and training new employees
  • Supervise and monitor product quality and consistency, track inventory, and manage the Deli's budget
  • Evaluate department conditions and operations to determine strengths and areas for improvement; develop improved practices and procedures
  • Ensure company standards for safety, proper food handling practices, sanitation, and productivity are maintained
  • Responsible for correct ordering, receiving, unloading, and storage
  • Execute rotation of merchandise and building of displays
  • Responsible for managing department inventory, in-stocks, pricing integrity, merchandising, labor, and other operational processes to Sprouts standards
  • Plan and order according to company standards to maximize sales and gross profit
  • Administer team member performance reviews and corrective action.

General Manager

Lorroncofoods Inc.
Merced, CA
11.2018 - 03.2023
  • Understand all restaurant operation policies and procedures, and Front Crew and Kitchen Crew responsibilities and procedures.
  • Perform Front of the House (FOH) and Back of the House (BOH) responsibilities.
  • Understand and practice safety procedures and comply with health and food safety code.
  • Interview, hire, train, manage and supervise employees.
  • Understand and comply with federal, state, and local laws regarding employment, hiring, firing, discipline, scheduling and oversight.
  • Schedule and coordinate meal and rest periods to comply with all legal requirements.
  • Handle and resolve employee and customer complaints and issues.
  • Maintain the cleanliness of the store by performing daily and weekly cleaning and sanitizing tasks.
  • Manage day-to-day activities to ensure all aspects of restaurant operations run smoothly and effectively.
  • Execute marketing programs and implement new product items.
  • Evaluate and monitor customer service satisfaction, food quality and control, food preparation and inventory, sales performance, labor cost, food cost, and other expenses.
  • Interact frequently with DM and RM regarding management, operation, safety and any other issues or concerns.
  • Understand and enforce all company policies and procedures.
  • Maintain regular and punctual attendance.
  • Perform other duties as assigned.

Server Manager

Miners RoadHouse 140
Mariposa, CA
08.2016 - 12.2018
  • Assisted staff by serving food and beverages or bussing tables.
  • Trained new employees to perform duties.
  • Coordinated with vendors regarding the purchase of new server hardware or software products.
  • Investigated and resolved complaints regarding food quality, service or accommodations.

Restaurant Waiter

Paul’s Place Restaurant & Bakery
Merced, CA
03.2004 - 11.2018
  • Answered phone calls providing information about restaurant services, hours of operation, menu items .
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Informed customers of daily specials and signature menu items.

Restaurant Manager

Black Bear Diner
Merced, CA
03.2010 - 01.2013
  • Implemented effective marketing campaigns to increase revenue and improve brand awareness.
  • Created detailed reports on weekly and monthly revenues and expenses.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Trained new employees to perform duties.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

Some College (No Degree) - Philosophy

Merced College
Merced, CA

Skills

  • Employee Supervision
  • Inventory Control
  • Policies Development
  • Food Safety
  • Kitchen Staff Supervision
  • Food Safety Understanding
  • Staff Management
  • Disciplinary Write-Ups

Timeline

Deli Manager/ Asst. Grocery Manager

Sprouts Farmers Market
02.2023 - Current

General Manager

Lorroncofoods Inc.
11.2018 - 03.2023

Server Manager

Miners RoadHouse 140
08.2016 - 12.2018

Restaurant Manager

Black Bear Diner
03.2010 - 01.2013

Restaurant Waiter

Paul’s Place Restaurant & Bakery
03.2004 - 11.2018

Some College (No Degree) - Philosophy

Merced College

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Michael Vieira