MICHAEL VIEIRA
Portsmouth,RI
Summary
Results driven operations and administrative professional with proven experience managing logistics, office functions, and client service in fast-paced environments. Skilled in coordinating cross department communication, optimizing workflows, and maintaining detailed reporting to support daily business performance. Brings excellent communication, leadership, and organizational capabilities, reinforced by international teaching experience and a degree in Business Administration.
Overview
9
9
years of professional experience
Work History
Manager/ Dispatcher
Black Bear Transportation, Inc.
05.2023 - Current
- Supervise daily logistics to optimize delivery methods while prioritizing safety and effectiveness.
- Lead daily operations for a staff of around 30 drivers to ensure effective communication and support for various questions and issues.
- Facilitated communication with drivers and internal departments to address concerns, delays, and potential issues.
- Document daily activities and operations with precision to facilitate informed decision-making.
- Manage dispatch processes, focusing on punctual delivery of shipments.
Office Manager
Fortune Fundraising, LLC
01.2019 - 12.2024
- Led office projects, including client prospecting and preparation of client presentations.
- Oversaw customer service operations in collaboration with school administration. Managed vendor relationships to ensure timely supply delivery.
- Directed day-to-day operations and performance to ensure client satisfaction for 60 schools and youth-sports organizations..
- Established and optimized organizational systems for efficient document management and record-keeping.
- Streamlined office operations to enhance efficiency and workflow management.
Teaching Assistant
UpTeach
10.2016 - 01.2019
- Taught the English language, conversation, grammar and culture to primary and secondary school children of various sizes from smaller groups of about 5 to 30 students..
- Constructed effective and engaging lesson plans for multiple classes that catered and supported various learning styles.
- Planned daily theme-based topics for conversational groups based on fields of study such as culinary arts, film production, hospitality and marketing.
Education
Bachelor of Science - Business Administration
Bryant University
Smithfield, RITESOL/ TESL/ TEFL Certification -
Oxford Seminars
Cambridge, MASkills
- Operations management
- Client communication & relationship management
- Staff supervision & training
- Workflow optimization
- Problem solving & issue resolution
- Office Suite software
- Time management skills
- Adaptability in multicultural environments
- Corporate communications
Timeline
Manager/ Dispatcher
Black Bear Transportation, Inc.
05.2023 - Current
Office Manager
Fortune Fundraising, LLC
01.2019 - 12.2024
Teaching Assistant
UpTeach
10.2016 - 01.2019
Bachelor of Science - Business Administration
Bryant University
TESOL/ TESL/ TEFL Certification -
Oxford Seminars