MICHAEL VILLARREAL
Amarillo,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Murano Sales Specialist
Dillards Department Store
05.2023 - Current
- Inspected existing displays regularly to ensure it was up to company standards
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Developed creative visual displays to showcase products and attract customers
- Monitored stock levels to ensure availability of products
- Recognized by management for providing exceptional customer service.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
MOD Plus Associate
Ross Stores
07.2021 - 05.2023
- Coached, mentored and trained team members in order to improve their job performance
- Established processes to ensure efficient workflow throughout organization
- Resolved conflicts between employees by providing guidance on company policies and procedures
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Used POS system to enter orders, process payments and issue receipts.
Overnight Sales Manager
Crunch Fitness
07.2020 - 07.2021
- Maintained cleanliness and organization of front desk area
- Confirmed important personal and payment information for compliance with security and payment card industry standards
- Developed and implemented sales strategies to increase market share
- Managed daily operations of sales and supervision of staff.
Overnight Sales Manager
World Gym
11.2019 - 07.2020
- Managed customer complaints and rectified issues to complete satisfaction
- Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Assisted with administrative tasks, including filing, answering phones, and updating accounts
- Welcomed members to front desk and engaged in friendly conversations while conducting check-in process.
Packer
Cabot Corporation
06.2016 - 07.2019
- Operated hand trucks, forklifts and scissor lifts in safe and efficient manner
- Evaluated ongoing operations of packer and palletizer machines and performed troubleshooting on problems
- Troubleshooted problems with equipment, devices or products.
Assistant Manager
Hibbett Sports
11.2015 - 06.2016
- Maintained friendly and professional customer interactions
- Worked as a team member to provide the highest level of service to customers
- Shared product knowledge with customers while making personal recommendations.
Club Director/Sales Manager
Anytime Fitness
04.2015 - 11.2015
- Took daily inbound calls and key-entered orders, faxes, backorders, and credit memos for assigned accounts and clients
- Retained and ensured proper handling and care of 500 existing client accounts
- Participated in club promotions to recruit new members and increase club sales.
Laser Operator
Hunting-Titan
05.2013 - 03.2015
- Calibrated or adjusted equipment to ensure quality production using tools such as calipers, micrometers, height gauges, tape measures and ring gauges
- Adjusted machine feed and speed if machine malfunctioned
- Accurately read blueprints and repair manuals to identify mechanical problems and fix them.
Education
Certificate of Completion - Forklift Operator
Amarillo College
Amarillo, TXCertificate of Completion - Business Management II
Amarillo College
Amarillo, TX12.2022
Certificate of Completion - Business Management I
Amarillo College
Amarillo, TX12.2022
Skills
- Upselling and Cross Selling
- Seasonal Displays
- Trend Tracking
- Sales Monitoring
- Retail Operations
- Customer Experience
- Conflict Resolution
- Policy Enforcement
- Scheduling and Coordinating
- Attention to Detail
- Team Collaboration
Timeline
Murano Sales Specialist
Dillards Department Store
05.2023 - Current
MOD Plus Associate
Ross Stores
07.2021 - 05.2023
Overnight Sales Manager
Crunch Fitness
07.2020 - 07.2021
Overnight Sales Manager
World Gym
11.2019 - 07.2020
Packer
Cabot Corporation
06.2016 - 07.2019
Assistant Manager
Hibbett Sports
11.2015 - 06.2016
Club Director/Sales Manager
Anytime Fitness
04.2015 - 11.2015
Laser Operator
Hunting-Titan
05.2013 - 03.2015
Certificate of Completion - Forklift Operator
Amarillo College
Certificate of Completion - Business Management II
Amarillo College
Certificate of Completion - Business Management I
Amarillo College