Michael Von Borstel
San Diego,CA
Summary
Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules.
Overview
5
5
years of professional experience
Work History
Trip Distribution Agent
Veyo Transportation
San Diego, California
06.2021 - Current
- Schedule and distribute third party operator (3PO) trips so that 100% of trips are matched
- Take inbound calls from drivers while offering support and guidance
- Meet goals by resolving tickets within performance standards
- Recognize areas for process improvement and automation
Delivery Associate
Amazing Couriers Express
San Diego, CA
03.2018 - 06.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Fostered positive working relationships with regular customers.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Successfully avoided time delivery delays by carefully planning best routes.
Education
Business Administration And Management
San Diego Mesa College
San Diego, CASkills
- Order picking and processing
- Map reading and navigation skills
- Freight expertise
- Familiarity with DOT regulations
- Knowledge of state roads and highways
- Safe driver training
- Safety and compliance
- Route logs
- Problem-solving skills
- Time management
- Call management
- Schedule Management
- Polite communication skills
- Organizational skills
Timeline
Trip Distribution Agent
Veyo Transportation
06.2021 - Current
Delivery Associate
Amazing Couriers Express
03.2018 - 06.2021
Business Administration And Management
San Diego Mesa College
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