Accomplished business leader with a proven track record at Mahalo Enterprises, adept in operations management and customer relations. Excelled in staff management and project execution, driving team success and enhancing business operations. Demonstrated exceptional talent development and marketing skills, achieving significant improvements in employee performance and customer satisfaction. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. I know and use exactimate on a daily basis which I know is used by State Farm. I have worked with many Adjusters have always maintained a professional attitude while doing so.
As owner/operator of Mahalo Enterprises, I managed a sales team of 5 to 10 sales persons. We marketed home improvement needs after weather events and helped restore homes to pre storm condition. I was in charge of assigning territories and obtaining the proper crews to complete the work that was sold. I worked very closely with all insurance companies, including State Farm on damage that was claim worthy. I prepared and implemented estimates on exactimate and prepared many supplements for a change in scope of work. I did payroll and maintained a uplifting work environment for all of my sales staff. Recruited to maintain a full staff.
As store manager, I was responsible to maintain all FDA and Medicare laws and guidelines pertaining to oxygen and durable medical equipment. I had a staff of 5 that would work from prescription to pick up of all items falling under this category. We were regularly audited by our own compliance department, plus surprise inspections from Medicare and the FDA. I was certified in sales attending a 3 week training course in Clearwater Florida and finished first in my class. I had to demonstrate organizational and leadership skill at all times to maintain my staff.
I was in charge of 10 men in a union environment. I scheduled daily water main installations and water service installations. I was also required to put crews together for after hours emergencies such as main breaks and hydrant leaks. I did payroll, and maintained supplies within my department.