Michael Vozzolo
Sarasota
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Food & Beverage Expert
Target
Sarasota
03.2024 - Current
- Managed high-volume guest interactions.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Unloaded pallets from delivery trucks and transported items to coolers and freezers, ensuring efficient stock placement.
- Supported Guest Services by efficiently organizing returned items on the sales floor. by bringing returned items back to their appropriate location on the sales floor.
- Resolved guest complaints with understanding and empathy.
- Self-motivated, with a strong sense of personal responsibility.
Dairy Clerk
Publix
Sarasota
03.2023 - 03.2024
- Guided customers in finding items and sharing product information to enhance shopping experience.
- Followed store policies and procedures to minimize errors and enhance customer service quality.
- Welcomed customers warmly at the entrance, enhancing their shopping experience.
- Restocked dairy cooler items on sales floor to ensure product availability and presentation.
- Managed dairy product inventory, ensuring freshness and minimizing waste.
- Assisted customers with product selection, enhancing shopping experience and satisfaction.
- Enhanced customer loyalty through attentive assistance and knowledgeable product recommendations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Sales Floor Associate
Walmart
Sarasota
09.2014 - 03.2023
- Unloaded pallets from trucks and organized items in backroom for efficient stock management.
- Maintained 100% accuracy in Inventory management and replenishment.
- Managed high-volume customer interaction in a very fast-paced environment.
- Resolved escalated customer complaints with empathy, compassion, and understanding.
- Assisted customers with product inquiries and selections, enhancing overall shopping experience.
- Maintained organized sales floor, ensuring optimal product placement and visibility for promotions.
- Trained new associates on store policies and effective sales techniques to enhance team performance.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
- Participated in ongoing training programs to stay current with industry trends and enhance personal skills related to the role.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Utilized customer feedback to improve services and apply best practices.
- Resolved customer complaints professionally, leading to increased trust in the brand and improved long-term client relationships.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Standard Diploma -
George C. Marshall High School
Falls Church06-2009
Skills
- Customer/Patient Service
- Food Safety Practices
- Ability to Multitask
- Adaptability
- Teamwork
- Team Player
- Currently completing a self-guided course on Medical Billing and Coding Fundamentals Studying Professionalism in Allied Health, Medical Terminology and the Human Body Fundamentals, and Medical Billing and Coding Essentials (ICD-09, ICD-10, Current CPT Coding)
- Food safety practices
Timeline
Food & Beverage Expert
Target
03.2024 - Current
Dairy Clerk
Publix
03.2023 - 03.2024
Sales Floor Associate
Walmart
09.2014 - 03.2023
Standard Diploma -
George C. Marshall High School