Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Vu

United States

Overview

15
15
years of professional experience
1
1
Certification

Work History

Sales Engineer

RunZero
10.2024 - Current
  • Provide technical pre-sales support for commercial Mid-Market and West Coast SLED account teams.
  • Provide technical demos, build out POV plans and success criteria with accounts, and provide technical assistance with self-lead trials.
  • Provide in-person technical demos at various events. Some events include - SecureWorld in Seattle, BSides in San Francisco.
  • Key Skills and Technology: Attack Surface Management, Asset Management, Vulnerability Management, RestAPI, Python, Linux/Bash, GitHub, Tenable Nessus, Metasploit, OT, SCADA, ICS

Field Solutions Engineer - US Commercial West

Cisco
01.2023 - Current
  • Collaborate with sales teams to understand client needs and develop customized technical solutions for the US Commercial West region
  • Conduct on-site assessments and identify opportunities for improvement in clients' IT infrastructure and workflow processes
  • Deliver technical presentations and demonstrations to educate clients on the benefits of implementing proposed solutions
  • Work closely with product development teams to provide feedback from the field and drive continuous improvement in product offerings
  • Provide post-sales support including troubleshooting, training, and ongoing maintenance to ensure client satisfaction and retention
  • Key Technologies: SD-WAN, Dynamic and Static Routing, SASE, SSE, L2/L3 Switching, 802.11 Wireless, NAC, Cloud Infrastructure (AWS/Azure), IdP, Network Automation using Python, Restful APIs

Mid-Market Solutions Engineer

Cisco Meraki
10.2021 - 01.2023
  • Responsible for maintaining technical relationships with accounts with at least $500k of lifetime spend.
  • Worked with my sales reps to reach 125% of quota within the first quarter in Mid-Market Sales.
  • Created and led a program called the Meraki Aspiring Systems Engineer (MASE), which trains and guides support engineers into becoming Pre-sales solutions engineer. The program led to 8 hires within the first year.
  • Designed customized solutions for mid-market customers by conducting thorough analyses of their technology needs and offering tailored recommendations to improve efficiency and productivity.
  • Led product demonstrations and presentations for mid-market prospects, effectively communicating complex technical information in a clear and engaging manner to drive sales and secure new business.
  • Acted as a technical advisor to mid-market clients, providing ongoing support and troubleshooting to address any issues or concerns, ultimately fostering long-lasting relationships and customer loyalty.
  • Key Technologies: SD-WAN, Dynamic and Static Routing, SASE, SSE, L2/L3 Switching, 802.11 Wireless, NAC, Cloud Infrastructure (AWS/Azure), IdP, Network Automation using Python, Restful APIs

Inside Solutions Engineer

Cisco Meraki
08.2019 - 10.2021
  • Technical design consultant for commercial west SMB customers.
  • Subject matter expert for Cisco Meraki full platform - MX Security and SD-
  • WAN appliance, MS switches, MR Wireless Access Points, MV Cameras,
  • Meraki Insights and Systems Manager (MDM).
  • Provided post-sales support by troubleshooting technical issues and ensuring successful implementation of solutions.
  • Key Technologies: SD-WAN, Dynamic and Static Routing, SASE, SSE, L2/L3 Switching, Wireless (802.11), NAC, Cloud Infrastructure (AWS/Azure), IdP, Network Automation using Python, Restful APIs

Network Administrator

Stitch Fix - San Francisco, CA
04.2018 - 08.2019
  • Responsible for designing, building and maintaining Stitch Fix’s global Network. infrastructure. This includes Meraki MX security appliances, vMX100, L2 & L3 switches, Wireless APs, and MDM platform.
  • Responsible for coordinating with vendors for site deployments and maintenance.
  • Work with various Saas providers to implement IT infrastructure utilities such as network performance monitoring and MDM platforms.
  • Maintain AWS network infrastructure for IT, which consists of EC2 instances running services integral to IT department functionality.
  • Work with security engineering team to create, test, and implement network security policies.
  • Implemented Wireless authentication using OneLogin RADIUS server interface.
  • Key Technologies: SD-WAN, Dynamic and Static Routing, SASE, SSE, L2/L3 Switching, Wireless (802.11), NAC, Cloud Infrastructure (AWS/Azure), AWS Administration, OneLogin, MacOS administration, Ubuntu administration

IT and Network Trainer

Roche - Pleasanton, CA
11.2016 - 04.2018
  • Develop and design IT and Network product training curriculum for Roche
  • Sequencing products, including the AVENIO ctDNA Analysis Kits for Oncology research.
  • Review customer network infrastructure to provide network design feedback to product development teams.
  • Configure FortiGate and Cisco routing and security devices.
  • Work with customer IT and network engineers to diagnose and troubleshoot network issues.
  • Work with Roche software development and system engineering teams on IT and Network product development and service documentation.
  • Act as global escalation point for regional support hubs to provide IT and network support for sequencing IT products.
  • Experience with Roche Sequencing remote services products - cobas link 2 gateways and Axeda.

Network Support Engineer

Cisco Meraki - San Francisco, CA
05.2016 - 10.2016
  • Diagnose and troubleshoot wireless, security, switching, and end device issues reported by Cisco Meraki customers and partners.
  • Responsible for troubleshooting technology and issues ranging from, but not limited to: Site to Site and Client VPN, Routing/Firewalls, Layer 2 and 3 Switching, Wireless Access Points, RADIUS authentication and Active Directory Integration.
  • Utilize shell commands for in depth troubleshooting.
  • Guide and assist customers with integrating Meraki products into their existing infrastructure - MX Series Firewalls, L2 & L3 Switches, MR Wireless APs, MC VoIP phones, etc...
  • Utilize tools such as Wireshark and Meraki Dashboard live tools to analyze packet captures and log messages.
  • Utilize Salesforce to create, respond to and resolve technical phone and email cases.
  • Work with engineering and management to diagnose and resolve critical, escalated issues.
  • Constantly studying Meraki Knowledge Base articles and external resources to remain knowledgeable and up to date on Meraki and many other networking technologies.

Network Systems Administrator

Coursera - Mountain View, CA
08.2014 - 05.2016
  • Responsible for administering and maintaining Coursera’s network infrastructure - Cisco Routers/Switches and Cisco Meraki Wireless APs.
  • Responsible for Desktop support and maintenance for entire company.
  • Demonstrated proficiency in Mac, Linux, and Windows administration.
  • Troubleshoot network issues using Wireshark, Meraki Dashboard and PuTTY.
  • Responsible for implementing and documenting network administration and troubleshooting standards.
  • Implemented video streaming system for All Hands meeting, using Google Plus Hangouts on Air.
  • Responsible for SaaS Applications to Administer Employee Accounts - Jira, Github, Datadog, Phabricator, Google Apps, BetterCloud, Sumo Logic and Salesforce.
  • Implemented new employee computer imaging system using Bash and Python Scripts and Munki Managed Software updates.
  • Implemented new desktop/AV support and maintenance standards and documentation.
  • Responsible for Video recording and editing for any internal Videos using DSLR Cameras, Adobe Premiere CS6, and After Effects.
  • Implemented more efficient inventory tracking system.
  • Responsible for IT ticket queue maintenance and escalations.

IT/AV Executive Support Engineer

Milestone Technologies, Inc. (Youtube) - San Bruno, CA
03.2013 - 08.2014
  • Provided daily executive level meeting/event support, as well as internal end user desktop support - Mac, Windows, and Linux systems.
  • Maintained all Technology in Youtube Brandlab - AV/VC systems, Mac Pros & Minis, Linux Servers Crestron Switchers and Control Systems, Cisco Networking gear.
  • Responsible for installing and imaging new Mac and Linux Computers -familiarity with Ubuntu, Debian, Fedora, Mountain Lion, and Mavericks OSx.
  • Gained extensive experience in Linux/Unix and Mac administration - Utilized Shell scripts and Applescripts to keep technology maintenance and updates efficient and simple.
  • Responsible for updating, administering, and maintaining proprietary software known as Interactive spaces.
  • Provided basic Network Support - responsible for diagnosing network issues and escalating them to Google Network Engineers.
  • Responsible for creating and maintaining technical support and training documentation.
  • Managed inventory for all technology in the Brandlab.
  • Responsible for communicating with MSPs for integrations and service.

AV/VC Support Engineer

Milestone Technologies, Inc. (Google) - Mountain View, CA
02.2012 - 03.2013
  • Provided technical helpdesk support and maintained all Google Conference rooms and Tech Talk Spaces.
  • Maintained all of Google’s Audio Visual and Video Conferencing technologies GVC Machines, Tandberg Codecs, Crestron control systems, touch panels and scalers, Extron control systems, Nexia Biamp, Symmetrix DSPs, etc…
  • Provided daily emergency event support for all Google meetings - responsible for maintaining Larry Page and Sergey Brin’s conference rooms.
  • Provided general Desktop Support to users - Mac and LInux system support.
  • Assisted VC Bridge Operators with scheduling calls, recordings, and streaming.
  • Responsible for maintaining and updating trouble tickets in an efficient and professional manner.
  • Created and maintained global training documentation for hardware troubleshooting and inventory management.
  • Managed warehouse inventory and responsible for RMA processing.

AV/VC Support Engineer

AMD - Sunnyvale, CA
02.2011 - 02.2012
  • Maintained all A/V and Video Conferencing equipment in Sunnyvale campus.
  • Responsible for maintaining AMD auditorium and provided event support for all meetings.
  • Proficient in the operation and configuration of Polycom 9000 HDX systems, Vaddio HD cameras, Mackie mixers, Crown amplifiers, Crestron touch panel technology and extron video switchers.
  • Experienced in working with H.323 protocols for Video Conferencing
  • Provided basic Network Support - maintained wireless APs as well as switches in nearby IDF.
  • Set up and imaged employee Computers.
  • Maintained both windows and linux machines.
  • Gained proficiency in using Powershell commands.
  • Guided users through performing updates on corporate laptops and PCs.

Education

B.A. - Political Science

UCLA
Los Angeles, CA
12-2009

Skills

  • Network Design and Administration: OSI Model, Dynamic and Static Routing, L2/L3 Switching, Wireless (80211), IoT, SASE, SSE
  • Linux Systems Administration: Ubuntu and Debian administration, Bash Scripting, Dnsmasq
  • Technical Training and Demos: Meraki Dashboard, ThousandEyes, AWS, Azure
  • Network Automation: Python and Terraform
  • AWS Administration: AWS EC2, Lambda, S3, Route 53, VPC, Transit Gateway
  • Azure Administration: Static Web Apps, Entra ID (AzureAD), Virtual Machines, Resource Groups, Virtual Networks
  • Github: Markdown, Actions
  • Security: SASE, SSE, Zero Trust Framework, SAML, OAuth, SSL/TLS, PKI

Certification

CCNA Devnet Cisco https://cp.certmetrics.com/cisco/en/public/verify/credential/WKE1CF0P3GVE1554 June 2021

Verification ID: WKE1CF0P3GVE1554


CCNA Cisco https://cp.certmetrics.com/cisco/en/public/verify/credential/5EFD2EGHFL1Q1PWQ June 2018

Verification ID: 5EFD2EGHFL1Q1PWQ


CWNA CWNP https://www.cwnp.com/certifications/verify-cwnp July 2024

Verification ID: 672793


Zscaler Zero Trust Certified Associate Zscaler https://verify.skilljar.com/c/gyntwfp8zexf August 2024

Timeline

Sales Engineer

RunZero
10.2024 - Current

Field Solutions Engineer - US Commercial West

Cisco
01.2023 - Current

Mid-Market Solutions Engineer

Cisco Meraki
10.2021 - 01.2023

Inside Solutions Engineer

Cisco Meraki
08.2019 - 10.2021

Network Administrator

Stitch Fix - San Francisco, CA
04.2018 - 08.2019

IT and Network Trainer

Roche - Pleasanton, CA
11.2016 - 04.2018

Network Support Engineer

Cisco Meraki - San Francisco, CA
05.2016 - 10.2016

Network Systems Administrator

Coursera - Mountain View, CA
08.2014 - 05.2016

IT/AV Executive Support Engineer

Milestone Technologies, Inc. (Youtube) - San Bruno, CA
03.2013 - 08.2014

AV/VC Support Engineer

Milestone Technologies, Inc. (Google) - Mountain View, CA
02.2012 - 03.2013

AV/VC Support Engineer

AMD - Sunnyvale, CA
02.2011 - 02.2012

B.A. - Political Science

UCLA

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