Summary
Overview
Work History
Education
Skills
Timeline
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Michael Vuich

West Jordon,UT

Summary

Energetic and self-motivated professional with 15 years of versatile experience in management, client relations, real estate and strategic planning. Talented relationship builder with excellent written, verbal and interpersonal communication skills. Highly creative at developing innovative solutions. Organized to meet and exceed goals.

Overview

19
19
years of professional experience

Work History

Commercial Sales, National Accounts

Snap One
01.2018 - Current
  • Successfully Creating and monitoring targets for the national sales department
  • Building a trusting and professional relationship with clients
  • Ensuring that all accounts are looked after and maintained
  • Promoting new services and products to clients in your department
  • This includes making calls to existing cleints to help them understand new products and well as exspanding their current product catlog and trying to get a foot in the door to gain new business
  • Brought new sales strategies
  • Implemented new SPIN Selling goals
  • Embody company culture
  • Adopted new processes.

Mortgage Loan Officer

Peoples Mortgage
01.2016 - 01.2017
  • Passionate Loan Officer who provides exceptional customer service throughout the originating process
  • Analyze the applicant’s finical status, credit, property evaluation to determine loan feasibility
  • Work with underwriters, loan officer assistant, processers, real estate agents and government agencies
  • Working with product support to get new technology implemented
  • Collaborated with leadership to bring new ideas and clients into the business
  • Ensure loans are closed in a timely manner so borrowers are completely satisfied with their experience
  • Executed loan originating process, including ordering credit reports, appraisals and title reports
  • Carefully analyze documents and inform clients of missing items
  • Adhere to all federal and state guidelines relative to mortgage lending
  • Determine appropriate rate locks, insurance of disclosures, overages, underage and fee waivers
  • Worked to train staff on new CRM.

Sales Coordinator Team Manager

Authorize.Net/Visa
01.2015 - 01.2016
  • Manage a sales team that processes applications for gateway and merchant accounts
  • Collaborate with sales representatives and underwriting team to insure timely application processing
  • Coordinated with senior management to achieve team and organizational goals
  • Work with third party merchant account providers to insure applications are processed in a professional and timely manner
  • Established a new process to improve speed and accuracy that lead to improved efficiency
  • Facilitated staff operations, software improvements, process improvements
  • Hire high-performing salespeople and conduct evaluations according to HR staffing guidelines
  • Train new salespeople to ensure success
  • Manage day-to-day performance of all sales team members and deliver reviews
  • Lead and schedule weekly and/or monthly team meetings with sales team and leadership
  • Track sales team metrics and report data to leadership on a regular basis
  • Coach and develop direct reports.

eBay Seller Vetting/eBP

eBay, Inc.
01.2009 - 01.2015
  • Successfully helped buyers and sellers communicate and resolve dispute of transactions in both eBP and HVC
  • Investigated suspicious merchant activity and behavior that may have posed a risk to eBay, our buyers, or other merchants
  • Made Seller Make It Right (SMIR) outbound calls
  • Worked with vendors to establish selling limits that help fit their needs as well as maintain a safe trading environment for eBay members
  • Worked as a Rep On Deck for EBP escalations
  • Monitored seller account activity
  • Ensured that accounts comply with eBay’s Terms of Service
  • Reviewed new and existing sellers ensuring that accounts meet compliance, safety, and product quality standards
  • Assessed information obtained and made an independent decision to approve or deny a seller’s application
  • Implemented fraud review practices to help reduce bad buyer experiences
  • Conducted staff training within the departments.

Commercial Account Assistant Manager

Digital Draw Network
01.2006 - 01.2008
  • Arranged all aspects of commercial property inspections across the United States and Canada
  • Authored bids, determined pricing for clients, inspectors and set percentage of work done to set payout from lenders
  • Worked with other company officials to ensure that DDN met clients’ needs, project timelines and budgets
  • Acted as mediator between staff, directors and executives, and was able to effectively settle in-house disputes
  • Managed a small team of employees
  • Utilized communication skills to successfully manage a wide range of duties
  • Managed improvements in overall product and customer service that improved efficiency and resulted in less deputes
  • Recruited, selected and trained employees
  • Organized and conducted staff education and development sessions
  • Achieved financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
  • Facilitated staff operations and software improvements, which resulted in a decreased in the number of disputes
  • Aided sales executives and account executives and clients with service needs and making changes to existing accounts
  • Provided oversight of high quality, efficient delivery of all inspection services and includes: the technical training of staff, quality and performance auditing, performance and expense management.

Education

General Studies -

University of Utah
Salt Lake City, Utah

Skills

  • Organizational Leadership
  • New Account Development
  • Client/Account Management
  • Customer Relations
  • Team Building
  • Report & Document Preparation
  • Goal-Oriented
  • Customer Service
  • Professional & Client Relations
  • Team Management
  • Microsoft Office Suite
  • SalesForce
  • QuickBooks
  • Strategic Prospecting
  • Performance Tracking
  • Territory Management
  • Sales software proficiency
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Problem-solving abilities
  • Reliability
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Relationship Building
  • Problem-solving aptitude
  • Professional Demeanor
  • Sales Techniques
  • Analytical Skills

Timeline

Commercial Sales, National Accounts

Snap One
01.2018 - Current

Mortgage Loan Officer

Peoples Mortgage
01.2016 - 01.2017

Sales Coordinator Team Manager

Authorize.Net/Visa
01.2015 - 01.2016

eBay Seller Vetting/eBP

eBay, Inc.
01.2009 - 01.2015

Commercial Account Assistant Manager

Digital Draw Network
01.2006 - 01.2008

General Studies -

University of Utah

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Michael Vuich