MICHAEL W. BENNETT
NEWBERRY,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
Work History
Assistant Manager
Pep Boys
Ocala, FL
01.2024 - Current
- Communicated regularly with customers to gain insights into their needs.
- Managed customer service inquiries and complaints in a timely manner.
- Negotiated contracts with distribution and sales centers, increasing sales and establishing outlets.
- Leveraged expert sales and relationship-building abilities to exceed sales quota.
MANAGEMENT SYSTEM OPERATOR
Air Defense Battle
01.2003 - 02.2013
- Troubleshot system stoppages and determined best course of action to maintain system up-time
- Monitored system and application availability and performance information to support efficient operation
- Counseled on project management, change management or leadership in introduction of new technology to support reporting and analytics
- Liaised with groups to assist in escalations and incident response, triage and resolution
- Performed tests of functionality, security, and performance of different workstations and devices
RECRUITER
UNITED STATES ARMY
01.2008 - 01.2011
- Accountable for analyzing, planning, and executing lead generation activities sufficient to support the annual recruiting mission
- Responsible for training and self-development on DoD regulations, Federal, State, and local laws, application processes, recruiting fundamentals, and Soldier skills
- Responsible for the professional development of subordinates and accountable for the morale, health, and welfare of Soldiers
PLANT MANAGER
LKQ Corporation - Keystone Automotive
Gainesville, FL
07.2021 - 10.2006
- Led, trained and coached plant staff to facilitate high levels of productivity and quality
- Reduced costs by eliminating materials waste and unnecessary labor hours
- Directed employees and related programs to maximize team productivity and facility output
- Identified and implemented viable strategies for continuous improvement
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action
Education
Bachelor of Science - Information Technology
University of South Florida
12.2020
Associates Degree -
Hillsborough Community College
01.2017
Skills
- Continuous Improvement
- Compliance Understanding
- Workload Management
- Customer Relationship Management (CRM)
- Customer Relations
- Retail Operations
Timeline
Assistant Manager
Pep Boys
01.2024 - Current
PLANT MANAGER
LKQ Corporation - Keystone Automotive
07.2021 - 10.2006
RECRUITER
UNITED STATES ARMY
01.2008 - 01.2011
MANAGEMENT SYSTEM OPERATOR
Air Defense Battle
01.2003 - 02.2013
Bachelor of Science - Information Technology
University of South Florida
Associates Degree -
Hillsborough Community College